Mpho Ndlovu
IT Technician
Vereeniging
Summary
Energetic, organized, and self-motivated IT Technician with over 3 years of experience in the IT field. Seeking an opportunity to apply strong conceptual and promotional capabilities, along with diverse technological experience and knowledge, in an ever-changing industry. Proven track record of delivering exceptional technical support and troubleshooting skills. Confident in ability to contribute to the success of any organization.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
IT Technician Trainee
Sedibeng Tvet College
Vereeniging
03.2024 - Current
- Managing the internal and hosted network infrastructure including servers, switches and 3cx(PABX)
- Application support
- Server support
- Network hardware and peripheral equipment, including printers and scanners
- Complete work within a time schedule
- Interpret and maintain mySQL for instructors review and approval
- Providing technical support for all 4 campus including the central office(in person and remotely)
- Backing up the college database to the cloud storage
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
IT Intern
Sedibeng TVET College
Vereeniging
03.2023 - 02.2024
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Troubleshooting, Monitoring and maintaining computer systems and networks
- Testing new technology
- Diagnosing hardware and software faults and solve technical and application problems and also replace where necessary
- Training more junior staff members
- Ensuring the correct disposal of damaged and unrepairable equipment
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
Higher Health Volunteer
Sedibeng TVET College
Vereeniging
01.2022 - 12.2022
- Health check duties
- Sanitizing observation
- Team player
- Logging staff and students to the college database
- Technical support
IT Workshop Assistant
Sedibeng TVET College
Vereeniging
07.2020 - 11.2020
- Troubleshooting systems
- Repair and maintenance
- Technical support
- Thin clients and server management
- Compiling components
- Installation of OS, Microsoft Office and other software's
Education
Cisco IT Essential -
Cisco Networking Academy
02.2023 - 02.2023
IT & Computer Science NCV Level 4 - Information Technology
Sedibeng TVET College
Vereeniging 01.2016 - 01.2019
Commerce and Mathematics Grade 12 -
Tharabollo Secondary School
Vereeniging, South Africa 01.2011 - 01.2015
Skills
Computer technology and networking
Achievementsandawards
- IT Essential
- Microsoft Certificate of Achievement
Personal Information
Driving License: Code 10
Activities
- Technical support freelance
- Choral choir member
Timeline
IT Technician Trainee
Sedibeng Tvet College
03.2024 - Current
IT Intern
Sedibeng TVET College
03.2023 - 02.2024
Cisco IT Essential -
Cisco Networking Academy
02.2023 - 02.2023
Higher Health Volunteer
Sedibeng TVET College
01.2022 - 12.2022
IT Workshop Assistant
Sedibeng TVET College
07.2020 - 11.2020
IT & Computer Science NCV Level 4 - Information Technology
Sedibeng TVET College
01.2016 - 01.2019
Commerce and Mathematics Grade 12 -
Tharabollo Secondary School
01.2011 - 01.2015
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