Mpho Ndlovu
IT Technician
Vereeniging
Summary
Energetic, organized, and self-motivated IT Technician with over 3 years of experience in the IT field. Seeking an opportunity to apply strong conceptual and promotional capabilities, along with diverse technological experience and knowledge, in an ever-changing industry. Proven track record of delivering exceptional technical support and troubleshooting skills. Confident in ability to contribute to the success of any organization.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
IT Technician Trainee
Sedibeng Tvet College
Vereeniging
03.2024 - Current
- Managing the internal and hosted network infrastructure including servers, switches and 3cx(PABX)
- Application support
- Server support
- Network hardware and peripheral equipment, including printers and scanners
- Complete work within a time schedule
- Interpret and maintain mySQL for instructors review and approval
- Providing technical support for all 4 campus including the central office(in person and remotely)
- Backing up the college database to the cloud storage
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
IT Intern
Sedibeng TVET College
Vereeniging
03.2023 - 02.2024
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Troubleshooting, Monitoring and maintaining computer systems and networks
- Testing new technology
- Diagnosing hardware and software faults and solve technical and application problems and also replace where necessary
- Training more junior staff members
- Ensuring the correct disposal of damaged and unrepairable equipment
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
Higher Health Volunteer
Sedibeng TVET College
Vereeniging
01.2022 - 12.2022
- Health check duties
- Sanitizing observation
- Team player
- Logging staff and students to the college database
- Technical support
IT Workshop Assistant
Sedibeng TVET College
Vereeniging
07.2020 - 11.2020
- Troubleshooting systems
- Repair and maintenance
- Technical support
- Thin clients and server management
- Compiling components
- Installation of OS, Microsoft Office and other software's
Education
Cisco IT Essential -
Cisco Networking Academy
02.2023 - 02.2023
IT & Computer Science NCV Level 4 - Information Technology
Sedibeng TVET College
Vereeniging 01.2016 - 01.2019
Commerce and Mathematics Grade 12 -
Tharabollo Secondary School
Vereeniging, South Africa 01.2011 - 01.2015
Skills
Computer technology and networking
Troubleshooting
Time management
Operating system
Experience with supporting Thin clients
System development and analysis
Computer Hardware and Software
Excellent people skills
ICT infrastructure
Desktop technical support
Hardware installation
Network troubleshooting
Network maintenance
Achievementsandawards
- IT Essential
- Microsoft Certificate of Achievement
Personal Information
Driving License: Code 10
Activities
- Technical support freelance
- Choral choir member
Timeline
IT Technician Trainee
Sedibeng Tvet College
03.2024 - Current
IT Intern
Sedibeng TVET College
03.2023 - 02.2024
Cisco IT Essential -
Cisco Networking Academy
02.2023 - 02.2023
Higher Health Volunteer
Sedibeng TVET College
01.2022 - 12.2022
IT Workshop Assistant
Sedibeng TVET College
07.2020 - 11.2020
IT & Computer Science NCV Level 4 - Information Technology
Sedibeng TVET College
01.2016 - 01.2019
Commerce and Mathematics Grade 12 -
Tharabollo Secondary School
01.2011 - 01.2015