MPHO NDHLOVU
Bachelor Of Arts In Applied Psychology
Bloemfontein
Summary
Personable Office Administrator with 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Office Administrator
Jahrose Trading Enterprise
BLOEMFONTEIN
2020.07 - 2025.01
- Managed billing processes, project scheduling, and document tracking.
- Supervised workers and coordinated with clients and suppliers.
- Handled office supplies, mail, and filing systems (both physical and digital).
- Organized travel and training arrangements for staff.
- Scheduled meetings and recorded minutes.
- Prepared and submitted tender documents.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service / Receptionist
Bloem Spa Hotel
BLOEMFONTEIN
2018.01 - 2020.06
- Answered phones, managed emails, and handled customer inquiries.
- Booked appointments and greeted spa clients professionally.
- Captured spa therapist salaries and managed financial records.
- Contributed to guest satisfaction and revenue by ensuring smooth service operations.
Receptionist
Oudekraal Country Estates & Spa
BLOEMFONTEIN
2014.04 - 2017.04
- Handled front-desk duties including answering calls and greeting visitors.
- Managed bookings, couriers, post, and reception area upkeep.
- Processed payments and supported admin team with ad-hoc duties.
Education
Bachelor of Arts - Applied Psychology
University of South Africa (UNISA)
2019.05 - Current
N4 - Human Resource Management
Motheo TVET College
2023.01 - 2023.06
Matric Certificate - undefined
MMathabo Senior Secondary School
Skills
- Reception & Customer Service
- MS Office Suite
- Office Administration
- Document & Records Management
Administrative support
Customer engagement
Mail handling
File maintenance
Telephone reception
Meeting coordination
Leadership and supervision
Activities
- Community Service
- Reading & Online Learning
- Fitness & Exercise
Timeline
N4 - Human Resource Management
Motheo TVET College
2023.01 - 2023.06
Office Administrator
Jahrose Trading Enterprise
2020.07 - 2025.01
Bachelor of Arts - Applied Psychology
University of South Africa (UNISA)
2019.05 - Current
Customer Service / Receptionist
Bloem Spa Hotel
2018.01 - 2020.06
Receptionist
Oudekraal Country Estates & Spa
2014.04 - 2017.04
Matric Certificate - undefined
MMathabo Senior Secondary School