Summary
Overview
Work History
Education
Skills
Personal Information
Physical Address
References
Timeline
Generic

Mpho Munyai

Operations Manager : Compliance Processing (MultiChoice)
Eden Glen

Summary

I am a results-driven professional with a proven track record in leading operations and projects to successful outcomes. With a demonstrated track record as Manager of Compliance Processing at MultiChoice, where I achieved 30% cost savings through innovations to drive operational efficiencies. I am adept at leading multiple teams, fostering a culture of collaboration and excellence. I build relationships with various stakeholders, and drive innovations with Operations, Engineering and IT teams. I source and interpreted data for decision-making and executive reporting.

Overview

18
18
years of professional experience

Work History

Operations Manager: Compliance Processing

Multichoice
Johannesburg
5 2021 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Compliance Editor

Multichoice
08.2013 - 4 2021
  • Delivered edits on time for reviews and final delivery.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Streamlined the editing process for faster turnaround times by utilizing advanced software tools.
  • Led team of junior editors, fostering collaborative environment and enhancing team productivity.
  • Streamlined post-production workflows, introducing efficient editing software and techniques.
  • Documented editing processes, creating guidelines to standardize production techniques across projects.
  • Facilitated training sessions on new editing software, elevating team skills and efficiency.
  • Monitored footage throughout editing process to maintain quality control.
  • Compressed, converted and uploaded video files for distribution and broadcast.
  • Utilized various editing software programs to assemble, edit and process digital video.
  • Trained and mentored junior editors on team.

Media Prepp Operator

etv
08.2012 - 07.2013


  • Ingesting for Playout
  • ·Receiving and recording commercials for e news channel
  • · Archiving commercials and e News Channel’s shows
  • · Generating a report at the end of every shift
  • · Liaising with Traffic department on availability of commercials
  • · Prepping commercials and shows
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • QC all e-News Channel pre-recorded shows

Media Coordinator

Etv
06.2008 - 07.2012

· Liaising with Journalists and news Producers concerning required footage

· Digitizing media from tapes

· Up-linking signal for news broadcast

· Receiving footage from satellite feeds

· Sending and receiving news stories, satellite feeds, to and from the regional centres

· Generating and sending shift reports after every shift

· Recording clean feeds of live news and sport broadcast.

· Scheduling, receiving and recording sport and news stories from agencies such as Reuters and SNTV


TV Producer

Black Ink Media
02.2009 - 05.2009
  • Led successful pitch meetings to secure funding for new show concepts, demonstrating exceptional presentation skills and industry knowledge.
  • Collaborated with writers, directors, and talent to create memorable television experiences for viewers.
  • Enhanced audience engagement with innovative visual storytelling techniques and high-quality graphics.
  • Improved show ratings by developing compelling content and storylines for various TV programs.
  • Mentored junior staff members in the art of television production, fostering a supportive team environment focused on growth and development.
  • Coordinated complex production schedules to ensure on-time delivery of programming without compromising artistic integrity.
  • Managed production budgets effectively, ensuring all projects were completed within allocated resources.
  • Streamlined workflows by implementing efficient pre-production planning processes, reducing time spent in post-production editing.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Facilitated communication between production staff and other departments to synchronize work.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.

TV Researcher

Touchdown Africa Productions
06.2006 - 05.2008

· Generating and developing ideas for television shows

· Generating concepts for episode themes

· Pitching show and episode ideas to Producers and Executive Producers

· Researching content for television shows

· Identifying relevant content contributors, locations and archive material suitable for the show

· Writing and editing briefing notes

· Presenting research findings, in writing and verbally, to show Directors, Presenters, Producers and Executive Producers

· Organising show contributors for appearance during show recordings

Education

MBA -

University of Pretoria - GIBS
Johannesburg, South Africa
04.2001 -

Post Graduate Diploma in General Management -

University of Pretoria - GIBS
Johannesburg, South Africa
04.2001 -

Post Graduate Diploma in Business Administration -

Milpark Business School
Johannesburg, South Africa
04.2001 -

Bachelor of Business Administration -

Milpark Business School
Johannesburg, South Africa
04.2001 -

Film, Television And Video Production -

MAPPSETA
Johannesburg, South Africa
04.2001 -

Skills

Operations Management

Performance monitoring

Process Improvement

Team Leadership

Data Analysis

Performance reporting

Strategic Planning

Workflow Optimization

Financial Management

Project Management

Budgeting and forecasting

Risk Management

Regulatory Compliance

Personal Information

ID Number: 820824 5514 089

Physical Address

67 Wessex Gardens, Smith Avenue, Edenglen, 1609

References

  • Portia Mapuma, Multichoice, Senior Manager: Content Processing, 071 884 2904 / (011) 686 6886
  • Neo Mojaji, Mnet, Executive Head: Channel Operations and Content Services, 083 294 9755 / (011) 686 6947

Timeline

Compliance Editor

Multichoice
08.2013 - 4 2021

Media Prepp Operator

etv
08.2012 - 07.2013

TV Producer

Black Ink Media
02.2009 - 05.2009

Media Coordinator

Etv
06.2008 - 07.2012

TV Researcher

Touchdown Africa Productions
06.2006 - 05.2008

MBA -

University of Pretoria - GIBS
04.2001 -

Post Graduate Diploma in General Management -

University of Pretoria - GIBS
04.2001 -

Post Graduate Diploma in Business Administration -

Milpark Business School
04.2001 -

Bachelor of Business Administration -

Milpark Business School
04.2001 -

Film, Television And Video Production -

MAPPSETA
04.2001 -

Operations Manager: Compliance Processing

Multichoice
5 2021 - Current
Mpho MunyaiOperations Manager : Compliance Processing (MultiChoice)