Mpho Mufamadi
National Diploma In Information Technology
Goodwood
Summary
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Overview
7
7
years of professional experience
2010
2010
years of post-secondary education
Work History
Desktop Support Engineer
Ulwembu Business Services(Onsite ABSA Bank)
11.2023 - Current
- Service Now software application in use.
- Troubleshooting all remote working from home users in support with their applications (Banking Apps).
- Resolving incidents within different SLA priorities.
- SCCM software deployment.
- Daily updates of incidents and requests that awaiting users to meet SLA.
- Setting up desktop / Laptops for new joiners, installing and making sure all application is running before handing over to the user.
- Installing and requesting of authorised software from IT Service portal per user.
- Recording all IT equipment in and out of the storeroom so they can match with what on the system on SharePoint and Service Now (Snow).
- Installed / replaced power supplies, RAM and CMO’s batteries on all the desktops in the office.
- Registering users on printers so they can print.
- Activating users on mobile support so they can use provided 3G.
- Rebooting / restarting office desktops most commonly after load shedding.
- Acknowledging all new logged incidents / Requests and assigning to available FSA within SLA acknowledgement time.
- Making sure all users are connected to Z-scaler and AnyConnect so that they can access company portal and other application.
- Rebuilding desktops and Laptops on machines that are out of Domain renaming them and updating them.
- Configuring and testing VPN – Anyconnect and Zscaler.
- Installing all the banking applications and updating the bios.
- Configure and install Avaya softphone and Avaya Agent.
IT Technician
John Orr Secondary School
06.2018 - 03.2021
- Relocating and connecting Desktops and Laptops.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Connecting user to Printers.
- Configuring Printers and Printer user codes.
- Adding machines to Active Directory.
- Installing server on the server rack and relocating server.
- Remote support.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
Education
Grade 12 - Mathematics, Biology, Physical Science, English, Biblical Study, Tshivenda
Mavhungu Andries Secondary School
Diploma - Information Technology
Damelin
01.2009 - 01.2011
A+ Certificate -
PC Training And Business College
05-2014
N+ Certificate -
PC Training And Business College
08-2014
Call Centre Certificate -
Egoli Commercial College
09-2012
Skills
Software installation
Timeline
Desktop Support Engineer
Ulwembu Business Services(Onsite ABSA Bank)
11.2023 - Current
IT Technician
John Orr Secondary School
06.2018 - 03.2021
Diploma - Information Technology
Damelin
01.2009 - 01.2011
Grade 12 - Mathematics, Biology, Physical Science, English, Biblical Study, Tshivenda
Mavhungu Andries Secondary School
A+ Certificate -
PC Training And Business College
N+ Certificate -
PC Training And Business College
Call Centre Certificate -
Egoli Commercial College
Cell Number
- 0764542259
- 0722312581
Work Number
0218164538
Personal Information
- ID Number: 9001046265087
- Date of Birth: 01/04/90
- Gender: Male
- Nationality: South Africa
- Driving License: Code 10 (C1)
- Marital Status: Single
- Place of Birth: Limpopo Province
Tertiary Education Qualifications
Damelin, Diploma in Information Technology, Three years, 09/01/09, 11/01/11
Physical Address
09 Lakeside ST, Goodwood, Cape Town, 7490
Cell Number
- 0764542259
- 0722312581
Personal Information
- ID Number: 9001046265087
- Date of Birth: 01/04/90
- Gender: Male
- Nationality: South Africa
- Driving License: Code 10 (C1)
- Marital Status: Single
- Place of Birth: Limpopo Province
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