Mpho Msimango
Retail Management , Motor Mechanic
Pretoria
Summary
Accomplished Mechanic and Store Manager with a proven track record at John Craig, enhancing vehicle performance and customer satisfaction through expert maintenance, repairs, and innovative service strategies. Skilled in mechanical systems and team leadership, I've significantly improved operational efficiency and client trust. My hands-on experience and strategic approach to problem-solving ensure peak performance and safety in all projects. Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements industry. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Safely lifts up to 20 pounds. Organized Mechanic with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations.
Overview
8
8
years of professional experience
Work History
Mechanic
Shama Car Rental
01.2023 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Inspected and tested equipment to locate worn and damaged parts.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
Mechanic
Bm Mobile Repairs
10.2021 - 12.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Inspected and tested equipment to locate worn and damaged parts.
Assistant Store Manager
Tread And Miller
09.2018 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Store Manager
Cape Union Mart
04.2017 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
Store Manager
John Craig
01.2017 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
John Craig
08.2016 - 12.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Ratshepo High School
Pretoria, South AfricaSkills
Mechanical Systems
Maintenance and repairs
Vehicle test drives
Hand and power tools
Vehicle inspections
Brake Systems
Troubleshooting
Repairs knowledge
Quality Assurance
Troubleshooting skills
Workplace Safety
Engine repair
Suspension Systems
Hydraulic Repair
Grease and Lubricant Application
Fuel systems
Auto and engine repair
Work Order Management
Problem diagnosis
Inventory Management
Ignition systems
Preventive Maintenance
System Upgrades
Equipment inspection and testing
Documentation And Reporting
Gasket and seal replacements
Filter Replacements
Safety Management
Heavy Equipment Repair
Automotive diagnostics
Belt and hose replacements
Component Repairs
Timeline
Mechanic
Shama Car Rental
01.2023 - Current
Mechanic
Bm Mobile Repairs
10.2021 - 12.2022
Assistant Store Manager
Tread And Miller
09.2018 - 06.2021
Assistant Store Manager
Cape Union Mart
04.2017 - 08.2018
Store Manager
John Craig
01.2017 - 04.2017
Assistant Store Manager
John Craig
08.2016 - 12.2016
Ratshepo High School