Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MPHO MONYAI

Pretoria

Summary

Campus administration and student enrolment operations manager focused on measurable performance gains. Conducts investigations of operational issues and implements corrective improvement plans. Mentors staff to strengthen execution and achieve departmental objectives. Ensures efficient day-to-day operations through strong communication and teamwork.

Overview

5
5
Languages
6
6
years of professional experience

Work History

Manager

MELWOOD INSTITUTE OF TECHNOLOGY
Pretoria
02.2023 - Current
  • Coordinated strategic plans for administrative services management, optimising resource utilisation.
  • Monitored staff performance, developed improvement plans to enhance team effectiveness.
  • Led and coordinated daily arrangements for staff, students, and campus activities to ensure smooth operations.
  • Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
  • Assessed campus administration practices to enhance efficiency and effectiveness.
  • Streamlined student enrolment process, enhancing registration experience and supporting student needs.

Administration Clerk

MELWOOD INSTITUTE OF TECHNOLOGY
Pretoria
03.2021 - 01.2023
  • Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
  • Implemented office policies and procedures to adhere to company standards and regulations.
  • Analysed data for accuracy before inputting into the system.
  • Opened financial statements, input transactions and reconciled accounts.
  • Provided customer service by addressing queries and offering assistance to visitors.

Education

Higher National Diploma - BUSINESS

MELWOOD INSTITUTE OF TECHNOLOGY
Pretoria, GP
01-2023

Diploma of Higher Education - Engineering

Tshwane South College
Pretoria, GP
01-2022

Skills

  • Strategic planning
  • Performance monitoring
  • Administrative efficiency
  • Data analysis
  • Department administration
  • Customer engagement
  • Organisational development
  • Staff evaluation
  • Mentoring and coaching
  • Leadership skills
  • Creative thinking
  • Conflict resolution

Languages

English
Proficient
C2
Tshivenda
Proficient
C2
setswana
Upper Intermediate
B2
Tsonga
Upper Intermediate
B2
Isizulu
Intermediate
B1

Timeline

Manager

MELWOOD INSTITUTE OF TECHNOLOGY
02.2023 - Current

Administration Clerk

MELWOOD INSTITUTE OF TECHNOLOGY
03.2021 - 01.2023

Higher National Diploma - BUSINESS

MELWOOD INSTITUTE OF TECHNOLOGY

Diploma of Higher Education - Engineering

Tshwane South College
MPHO MONYAI