Mpho Mohoang
Polokwane
Summary
Client-focused professional with career emphasis on building and maintaining strong relationships. Skilled in identifying client needs and delivering tailored solutions to enhance satisfaction and loyalty. Utilizes excellent communication and problem-solving abilities to foster trust and drive business growth.
Overview
17
17
years of professional experience
Work history
Service Consultant(Team Leader 2IC)
Momentum Metropolitan
Polokwane, Limpopo
06.2015 - 11.2024
- Resolve Medical Aid Queries
- Checking Application Submitted by Member
- Ensuring Quality Service, Production and First Call Resolution
- Process Newborn Registration
- Resolve Members Queries Through Call Centre Media
- Escalate Calls to Relevant Service Provider Network
- Assisting Service Providers with loading banking details and claims
- Second InCharge
- Responsible for daily register
- Attend to escalations from consultants
- Open and close the office
- Assist the Manager with daily office operations
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Client Service Agent
Metropolitan Health
, South Africa
09.2012 - 05.2015
- Resolve Members and Service Providers Medical Aid Queries
- Ensuring quality service, Production and First Call Resolution
- Data Capturing
- Load Hospital Pre Authorization
Financial Consultant
Old Mutual Finance
Bloemfontein/Kuruman, South Africa
11.2008 - 11.2011
- Meeting Sales Targets
- Educate Clients on Financial Matters
- Compliance General
- Administration of Day to Day Activities
- Perform Financial Analysis, Reports and Marketing
Sales Support Clerk
ABSA Loan Centre
, South Africa
04.2008 - 10.2008
- Improved office efficiency by maintaining an organised filing system.
- Streamlined communication for better team coordination by promptly relaying messages.
- Assisted in customer satisfaction with swift handling of inquiries and complaints.
- Ensured smooth operation of office equipment, reducing downtime.
Sales Support Clerk
ABSA Loan Centre
Kathu, South Africa
01.2008 - 04.2008
- Scoring Loan Applications
- Quality Check of Documents
- Drawing Up FICA Listing
- Drawing Up Enquiries
- Reffering Of Applications
- Authorize Loan Payment
Education
Bachelor of Public Management -
Regenesys Business School
06.2022 -
Bank Deposits Certificate -
Milpark School of Banking
GautengSenior Certificate - Grade 12
High School Bloemfontein
Short Course - ICD-10 Coding for non-healthcare profrssionals
Foundation of Professional Development
Skills
- Advanced Computer Skills
- Organisational Skills
- Analytical Skills
- Decisive decision-making
- Client support
- Communication excellence
Personal Information
- Passport Number: 8705020564080
- Date of birth: 02/05/87
- Gender: Female
- Nationality: South African
- Marital status: Married
Custom
- Mr. K Sekhobo, ABSA Bank, Branch Manager, 071 923 8189
- Mrs. C Erasmus, Old Mutual Finance (Northern Cape), Area Manager, 082 367 2023
- Mr. P Hamese, Momentum Metropolitan, Team Leader, 079 613 0853
Timeline
Bachelor of Public Management -
Regenesys Business School
06.2022 -
Service Consultant(Team Leader 2IC)
Momentum Metropolitan
06.2015 - 11.2024
Client Service Agent
Metropolitan Health
09.2012 - 05.2015
Financial Consultant
Old Mutual Finance
11.2008 - 11.2011
Sales Support Clerk
ABSA Loan Centre
04.2008 - 10.2008
Sales Support Clerk
ABSA Loan Centre
01.2008 - 04.2008
Bank Deposits Certificate -
Milpark School of Banking
Senior Certificate - Grade 12
High School Bloemfontein
Short Course - ICD-10 Coding for non-healthcare profrssionals
Foundation of Professional Development
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