Mpho Mogapi
Travel Assistant
Johannesburg
Summary
Professional with strong background in travel coordination, logistics, and customer service. Adept at managing schedules, booking accommodations, and handling travel documentation efficiently. Known for excellent teamwork and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining high standards to deliver exceptional results.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Travel Assistant
Zutari
Pretoria
08.2024 - Current
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Provided support during times of crisis or disruption by swiftly rebooking affected travelers.
- Streamlined booking processes for improved efficiency and increased client retention rates.
- Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
- Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events worldwide.
Corporate Travel Consultant
Club Travel Ireland
Cape Town
06.2023 - 04.2024
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Dealt with payment processing services for bookings and refunds for clientele.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Corporate Travel Consultant
Multichoice
Randburg
06.2022 - 05.2023
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
After-Hours Corporate Travel Consultant
CWT
Parktown
03.2019 - 07.2020
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
- Conducted regular reviews of vendor performance to ensure ongoing alignment with company standards and expectations, leading to continuous improvement in services offered.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Senior Corporate Consultant
Red Carpet Travel
Randburg
07.2018 - 02.2019
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
- Dealt with payment processing services for bookings and refunds for clientele.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Corporate Travel Consultant
Travel Connections
Sandton
04.2013 - 05.2018
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Education
Some College (No Degree) - General Travel
THETA
Flight Centre Learnership 08.2008 - 07.2009
Skills
Itinerary planning
Transportation coordination
Travel arrangements
Hotel reservations
Teamwork and collaboration
Microsoft office
Problem-solving abilities
Adaptability
Timeline
Travel Assistant
Zutari
08.2024 - Current
Corporate Travel Consultant
Club Travel Ireland
06.2023 - 04.2024
Corporate Travel Consultant
Multichoice
06.2022 - 05.2023
After-Hours Corporate Travel Consultant
CWT
03.2019 - 07.2020
Senior Corporate Consultant
Red Carpet Travel
07.2018 - 02.2019
Corporate Travel Consultant
Travel Connections
04.2013 - 05.2018
Some College (No Degree) - General Travel
THETA
08.2008 - 07.2009
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