Mpho Mnyakeni
Summary
5 years experience in Office Management and Administration, experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Office Administrator
Amberfield College
Centurion, Gauteng
11.2018 - Current
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed a range of con dential documentation and entered information into databases such as Sage Accounting, Principle plus and Bitrix 24.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored contract delivery to achieve key deliverables.
- Processed invoices and financial data with strong eye for detail.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Represented company and promoted brand with exceptional service and presentation.
- Tracked daily activities and important metrics with spreadsheets.
- Received payments for fees and excursions and and updated balances in computer.
Personal Assistant to the Director/ Cultural Offic
Department of Sports, Arts, Culture and Recreation
Pretoria, Gauteng
05.2017 - 05.2018
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Created engaging presentations, spreadsheets and reports.
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Improved administrative efficiency by harnessing planning and software solutions.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Completed data entry projects, verified accuracy and assigned classifications to information.
Receptionist/ Credit Controller
Secant Engineering
Springs, Gauteng
06.2011 - 03.2012
- Answered calls, responded to emails, and spoke with clients face-to-face at the reception area.
- Handled customer complaints with empathy and composure.
- ensure that a clean and safe reception area is maintained by means of following company policies
- Obtaining company purchase orders and calculating credit for each month
- Assessed customer compliance with repayment schedules through thorough account reviews.
- Followed up monthly statements with courtesy calls to customers.
- Contacted customers about overdue payments by phone, letter and email.
- Investigated invoices, requesting appropriate evidence from suppliers.
- Received debit and credit card payments by phone.
Education
Fundamentals of Programming - Software Engineering
LinkedIn
03.2021 - 03.2021
Degree - Performing Arts Technology
Tshwane University of Technology
01.2014 - 12.2018
Senior Certificate -
Wordsworth High School
01.2010 - 12.2010
Skills
- Answered inbound calls
- Enquiry handling
- Minute taking
- Office management
- Prospecting and retention calls
- Excellent telephone manner
- Team player
- Financial record keeping
- Invoicing procedures
- Issue resolution
- Business administration
- Schedule management
- Project scheduling
- Risk management
References
Refilwe Ledwaba
Director of the North Cluster
0720467088
Vianney Farmer
Manager
073 831 3675/ 060 635 4715
Languages
English
Fluent
Timeline
Fundamentals of Programming - Software Engineering
LinkedIn
03.2021 - 03.2021
Office Administrator
Amberfield College
11.2018 - Current
Personal Assistant to the Director/ Cultural Offic
Department of Sports, Arts, Culture and Recreation
05.2017 - 05.2018
Degree - Performing Arts Technology
Tshwane University of Technology
01.2014 - 12.2018
Receptionist/ Credit Controller
Secant Engineering
06.2011 - 03.2012
Senior Certificate -
Wordsworth High School
01.2010 - 12.2010
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