Summary
Overview
Work History
Education
Skills
Timeline
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Mpho Matseke

Mpho Matseke

Logistic Team Leader
Mabopane

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

14
14
years of professional experience

Work History

Team Leader

Schnellecke Logistics
09.2018 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Self-motivated, with a strong sense of personal responsibility.

Floor Leader

CRAZY PLASTICS
01.2015 - 06.2017
  • Optimized workforce scheduling by analyzing historical sales data to allocate adequate staffing coverage during peak hours without compromising service quality or increasing labor costs unnecessarily.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Assisted in recruiting top talent, conducting interviews, and making hiring decisions to build a high-performing team.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Improved employee retention by creating a positive work environment, offering continuous training opportunities, and fostering open communication.

Supervisor

BRAVO CASE GOODS
03.2010 - 09.2016
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Gathered, organized and input information into digital database.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

N6 - Civil Engineering

Tshwane South College
Odi, Pretoria
04.2001 -

Level 4 - Building Practicals

Tshwane North College
Odi, Pretoria
04.2001 -

Skills

Analytical Thinking

Timeline

Team Leader

Schnellecke Logistics
09.2018 - Current

Floor Leader

CRAZY PLASTICS
01.2015 - 06.2017

Supervisor

BRAVO CASE GOODS
03.2010 - 09.2016

N6 - Civil Engineering

Tshwane South College
04.2001 -

Level 4 - Building Practicals

Tshwane North College
04.2001 -

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Mpho MatsekeLogistic Team Leader