Mpho Masello
Business Development Specialist
Johannesburg,GP
Summary
Innovative New Business Development Specialist experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
New Business Development Specialist
Afrizan People Intelligence
Johannesburg, Gauteng
11.2021 - Current
- Expand business through effective network development, identifying new and prospective clients.
- Address and resolve business strategy obstacles to inform stakeholders.
- Incorporate product changes into marketing messages to drive customer engagement and maximize profits.
- Track sales calls in database for relationship management.
- Communicate with leadership teams by spearheading regular meetings to discuss objectives.
- Identify and pursue valuable business opportunities to generate new company revenue and improve bottom line profit.
- Meet with current clients to assess needs and develop improvement plans.
- Arrange potential client contacts, cultivated relationships and follow through all service needs.
- Consult with product development teams to enhance products based on customer interest data.
- Develop and implement favorable pricing structures balancing firm objectives against customer targets.
- Manage resource allocation to align with sales objectives and strengthen profit opportunities.
- Negotiate contracts and close sales with new and existing clients.
- Reach out to potential customers via telephone, email and in-person inquiries.
- Perform client research and identified opportunities for account growth, account penetration and market expansion.
- Prospect for new business opportunities via cold calling, using lead generation lists and networking.
- Evaluate client business needs and match customers to appropriate products and resources.
- Plan marketing initiatives and leverage referral networks to promote business development.
- Develop and promote successful company sales and account management personnel into leadership positions to drive company growth.
- Keep meticulous client notes and update account information in company databases.
- Create reports and presentations detailing business development activities.
New Business Professional
Primary Assets
Johannesburg, Gauteng
11.2017 - 11.2021
- Engage with clients and facilitate purchase process of motor vehicle insurance products.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Overcame objections using friendly, persuasive strategies.
IT Software Support Technician
Incredible Solutions
Johannesburg, Gauteng
01.2016 - 10.2017
- Monitored systems in operation and quickly troubleshoot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Identified potential sales and cross-selling opportunities.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
Intern
Microsoft South Africa
Johannesburg, Gauteng
11.2014 - 11.2015
- Assisted in activating Microsoft products, interacting with consumers and answering any product related questions.
- Analyzed problems and worked with teams to develop solutions.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system to relay any product related queries.
- Advising clients on how they can utilise Microsoft products to meet their objectives for both personal and business IT Infrastructure.
- Managed customer expectations and helped navigate sales processes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Prepared and deliver customer sales quotes.
Education
High School Diploma -
Thomas Mofolo Secondary School
Johannesburg 01.2006 - 12.2010
Bachelor of Arts - BA Humanities
University of Johannesburg
Johannesburg 01.2012 - 12.2014
Postgraduate Diploma - Project Management
MANCOSA
Johannesburg 01.2021 - Current
Skills
Lead Generation
Business-to-customer expertise
Product knowledge
Account development
Product and service sales
Decision Making
Planning and Coordination
Excellent Communication
Agile project management
Project management skills
Project cost management
Business development abilities
New account development
New business pursuits
Business partnership development
Business relationship development
Risk identification
Customer interaction
Risk mitigation planning
Attention to Detail
Teamwork and Collaboration
Project Management
Quality assurance
Critical Thinking
Certification
Microsoft Certified Solutions Associate (MCSA)
Timeline
New Business Development Specialist
Afrizan People Intelligence
11.2021 - Current
Postgraduate Diploma - Project Management
MANCOSA
01.2021 - Current
New Business Professional
Primary Assets
11.2017 - 11.2021
IT Software Support Technician
Incredible Solutions
01.2016 - 10.2017
Intern
Microsoft South Africa
11.2014 - 11.2015
Bachelor of Arts - BA Humanities
University of Johannesburg
01.2012 - 12.2014
High School Diploma -
Thomas Mofolo Secondary School
01.2006 - 12.2010