Mpho Mamabolo
PRETORIA,Gauteng
Summary
Personable Support Engineer with extensive experience troubleshooting Structured Query Language applications. Skilled in managing high-volume ticketing systems. Harnesses collaboration and creative problem solving to achieve results.
Overview
2025
2025
years of professional experience
2026
2026
years of post-secondary education
Work History
Support Engineer
Omnea (Pty) Ltd
PRETORIA
6 2018 - Current
- System monitoring Providing support and interact with customers regarding the issues or tickets logged
- Troubleshoot, diagnose and finding solutions to the issues or escalate
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Conducted training sessions for new support engineers, enhancing team skill levels.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
Receptionist
Trustlink
PRETORIA
04.2017 - 05.2018
- Answer incoming calls, screen, and direct calls accordingly
- Take and relay messages
- Greet persons entering organization and direct them to correct destination
- Ensure knowledge of staff movements in and out of the organization
- Monitor visitors access and maintain security
- Arranging travel tickets, car hire and accommodation for travelling staff
- Provide general administrative duties
- Control inventory relevant to reception area Tidy and always maintain the reception area
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Call Center Agent
Consultor
PRETORIA
05.2016 - 11.2016
- Conducting telephone surveys Calling people and asking them questions about certain products and asking them to rate the product based on their experience
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Receptionist( Temp)
Trustlink
PRETORIA
03.2015 - 09.2015
- Answer incoming calls, screen, and direct calls accordingly
- Take and relay messages
- Greet persons entering organization and direct them to correct destination
- Ensure knowledge of staff movements in and out of the organization
- Monitor visitors access and maintain security
- Arranging travel tickets, car hire and accommodation for travelling staff
- Provide general administrative duties
- Control inventory relevant to reception area Tidy and always maintain the reception area
Admin Assistant
Edcon
PRETORIA
07.2014 - 11.2014
- Key responsibilities Sourcing candidates Calling and screening candidates Setting up interviews and interviewing candidates Re-leaving at reception
- Data Capturing Doing reference check on potential candidates and other general office duties
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Admin Clerk
Tswelopele Business
Modderfontein
09.2009 - 05.2013
- Key responsibilities Record keeping Data capturing Quoting customers for service required Answering phones and liaising with clients Scanning, faxing, and emailing documents
- Ordering office stationery and doing other general office duties
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BCom - Supply Chain And Operations Management
University of South Africa
04.2001 - Current
Higher Certificate - Economics and management Science
University of South Africa
Grade 12 -
Phateng Comprehensive School
Skills
Basic Computer skills
Microsoft Office
Structured Query Language
Sterling B2B Integrator
Sterling File Gateway
Excellent written and verbal communication
Highly organized
Efficient
Ability to work independently
Ability to work as part of a team
Interpersonal skills
Leadership skills
References
- Denise Herbst, Omnea (Pty) Ltd, 012 470 4800/082 908 7931
- Thandi Lengwati, Consultor research, 012 665 6200/072 413 8210
Timeline
Receptionist
Trustlink
04.2017 - 05.2018
Call Center Agent
Consultor
05.2016 - 11.2016
Receptionist( Temp)
Trustlink
03.2015 - 09.2015
Admin Assistant
Edcon
07.2014 - 11.2014
Admin Clerk
Tswelopele Business
09.2009 - 05.2013
BCom - Supply Chain And Operations Management
University of South Africa
04.2001 - Current
Support Engineer
Omnea (Pty) Ltd
6 2018 - Current
Higher Certificate - Economics and management Science
University of South Africa
Grade 12 -
Phateng Comprehensive School