Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mpho Mamabolo

PRETORIA,Gauteng

Summary

Personable Support Engineer with extensive experience troubleshooting Structured Query Language applications. Skilled in managing high-volume ticketing systems. Harnesses collaboration and creative problem solving to achieve results.

Overview

2025
2025
years of professional experience
2026
2026
years of post-secondary education

Work History

Support Engineer

Omnea (Pty) Ltd
PRETORIA
6 2018 - Current
  • System monitoring Providing support and interact with customers regarding the issues or tickets logged
  • Troubleshoot, diagnose and finding solutions to the issues or escalate
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Conducted training sessions for new support engineers, enhancing team skill levels.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.

Receptionist

Trustlink
PRETORIA
04.2017 - 05.2018
  • Answer incoming calls, screen, and direct calls accordingly
  • Take and relay messages
  • Greet persons entering organization and direct them to correct destination
  • Ensure knowledge of staff movements in and out of the organization
  • Monitor visitors access and maintain security
  • Arranging travel tickets, car hire and accommodation for travelling staff
  • Provide general administrative duties
  • Control inventory relevant to reception area Tidy and always maintain the reception area
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Call Center Agent

Consultor
PRETORIA
05.2016 - 11.2016
  • Conducting telephone surveys Calling people and asking them questions about certain products and asking them to rate the product based on their experience
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.

Receptionist( Temp)

Trustlink
PRETORIA
03.2015 - 09.2015
  • Answer incoming calls, screen, and direct calls accordingly
  • Take and relay messages
  • Greet persons entering organization and direct them to correct destination
  • Ensure knowledge of staff movements in and out of the organization
  • Monitor visitors access and maintain security
  • Arranging travel tickets, car hire and accommodation for travelling staff
  • Provide general administrative duties
  • Control inventory relevant to reception area Tidy and always maintain the reception area

Admin Assistant

Edcon
PRETORIA
07.2014 - 11.2014
  • Key responsibilities Sourcing candidates Calling and screening candidates Setting up interviews and interviewing candidates Re-leaving at reception
  • Data Capturing Doing reference check on potential candidates and other general office duties
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Admin Clerk

Tswelopele Business
Modderfontein
09.2009 - 05.2013
  • Key responsibilities Record keeping Data capturing Quoting customers for service required Answering phones and liaising with clients Scanning, faxing, and emailing documents
  • Ordering office stationery and doing other general office duties
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

BCom - Supply Chain And Operations Management

University of South Africa
04.2001 - Current

Higher Certificate - Economics and management Science

University of South Africa

Grade 12 -

Phateng Comprehensive School

Skills

Basic Computer skills

References

  • Denise Herbst, Omnea (Pty) Ltd, 012 470 4800/082 908 7931
  • Thandi Lengwati, Consultor research, 012 665 6200/072 413 8210

Timeline

Receptionist

Trustlink
04.2017 - 05.2018

Call Center Agent

Consultor
05.2016 - 11.2016

Receptionist( Temp)

Trustlink
03.2015 - 09.2015

Admin Assistant

Edcon
07.2014 - 11.2014

Admin Clerk

Tswelopele Business
09.2009 - 05.2013

BCom - Supply Chain And Operations Management

University of South Africa
04.2001 - Current

Support Engineer

Omnea (Pty) Ltd
6 2018 - Current

Higher Certificate - Economics and management Science

University of South Africa

Grade 12 -

Phateng Comprehensive School

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Mpho Mamabolo