Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Mpho Majokweni

Mpho Majokweni

Verification Associate
Gugulethu

Summary

Dedicated verification specialist with 5+ years of industry experience. Recognized for high performance, attention to detail, and commitment to exceptional quality and service. Passionate about accuracy and efficiency in verification processes. Proven track record of exceeding expectations and achieving results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Originations Associate

Prodigy Finance
03.2022 - 08.2025
  • High attention to detail with a focus on quality when verifying customer loan application documents.
  • Strong communication skills to ensure customer queries are answered timeously and accurately with a customer centric focus.
  • Support customers while they navigate the loan verification phase of their Prodigy journey.
  • Demonstrate accountability and passion for a concierge end-to-end verification experience with specialised case specific customer attention.
  • Work alongside the subject matter experts and analysts within the verification space to review, improve and streamline the verification workflow.
  • Provide professional, warm and clear customer service to assist and educate our customers through the various communication channels. e.g. calls, chats and emails.
  • Equip customers with the relevant knowledge and tools to drive self-service.
  • Work with the relevant departments and teams within the business to ensure a referable customer experience.
  • Hit targets in a fast paced, high volume and high quality customer success environment.
  • Ensure processes and tasks are completed in line with our service level agreement.
  • Work in collaboration with front facing customer service associates in an omni channel environment to serve our customers, including live volumes - where required at certain times of year during off peak verification periods.

Client Onboarding Associate

Netcash
04.2019 - 02.2022
  • Ensure all required details have been provided in completed applications.
  • Ensure provided information is complete and accurate by comparing to required received documentation.
  • Ensure provided information is complete and accurate by comparing to 3rd party checks available to Netcash.
  • Assessing risk profile from reports obtained from credit bureaus.
  • Assessing client profile by doing searches on various platforms available via internet access such as Website analysis, Google searches, google map searches, Social Media searches.
  • Activating or declining accounts based on enquiries, verifications and validations.

Service Consultant

Capitec Bank
01.2017 - 03.2019
  • Providing a unique service experience to clients teller/ Cashier.
  • Assisting client with transactions enquiries.
  • Issuing credit and assisting with credit enquiries.
  • Bring new business to the business in order to meet the business target.
  • General housekeeping.

Education

Btech - Management

Cape Peninsula University of Technology

National Diploma - Management

Cape Peninsula University of Technology

Skills

Good analytical and planning skills

References

Nazier Samodien, Team Leader, 073 884 7513, Prodigy Finance


Lynn Menigo-Marneval, Team Leader, 084 446 3326, Prodigy Finance


Tiffany Naicker, Client Onboarding Team Leader, (w)021 521 8622 (c)081 307 2702, Netcash


Maxine Oliver, Branch Manager, 082 777 6823, Capitec Bank

Certification

Wealthy Me

Timeline

Wealthy Me

04-2025

Originations Associate

Prodigy Finance
03.2022 - 08.2025

Client Onboarding Associate

Netcash
04.2019 - 02.2022

Service Consultant

Capitec Bank
01.2017 - 03.2019

Btech - Management

Cape Peninsula University of Technology

National Diploma - Management

Cape Peninsula University of Technology

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Mpho MajokweniVerification Associate