Microsoft Office: Word, Excel, Power Point, Outlook and Internet
Mpho Maimane
Gauteng
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Warehouse Supervisor
Takealot
Johannesburg
02.2022 - Current
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Used warehouse management software to reconcile daily inventory.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily operations on time and maintained high standards of accuracy.
- Daily monitoring of drivers to ensure the effectiveness of our services.
- Cashing up and recording all data from the day's activities.
Field Sales Support Agent
Affinity Funeral
Johannesburg
12.2018 - 01.2022
- Investigate policy queries on request from the Field Sales Executives and Field Business Development Officers ( active , inactive and reasons ).
- Send accurate reports on commissions to Field Sales Executives. Compile reports on all policies submitted and status for the month.
- Investigate all aspects of policies submitted by Field Sales Executives and Field Sales Representatives.
- Investigate all CRM and system issues indemnified with relevant departments including DEV, Data Capturing and Finance department.
- Provide support/assistance to Field Sales Executives to achieve business goals per assigned offices.
- Facilitate the growth and maintenance of new and existing Field Sales Executives.
Data Capturer
Affinity Funeral
Johannesburg
12.2017 - 11.2018
- Scan and upload application forms onto the share drive Capture applications forms accurately received from Field Sales Executives and Business Development Officers.
- Capture members information to generate USN numbers on the spreadsheet.
- Validate member's banking details.
- Compile weekly report to verify expected vs actual work done.
- Handling incoming calls with regards to queries.
Uber Partner
Uber
Johannesburg
11.2016 - 12.2017
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Compliance and Regulatory Reporting - Preparations
Standard Bank
Johannesburg
01.2014 - 08.2016
- Ensure capturing of all parcels ( KYC Documents ) and branch IBT on Track and Trace system.
- Ensure correct option ( Despatch or Received ) is selected before capturing.
- Ensure accurate printing of all coversheet types.
- Proactively identify trends that may affect quality of data and ensure corrective action is applied appropriately and timeously.
- Ensure 100% accurate capturing of metrics on dashboard daily to measure the team's progress.
- Ensure capturing of policy on the system.
- Verifying customer documents and signature
Home Loans Consultant - Compliance
Standard Bank
Johannesburg
10.2012 - 12.2013
- Follow up on outstanding documents with Attorneys.
- Dispatch of security documents ( Title deeds and Mortgage Bonds) to Attorneys for various processes.
- Auditing of FICA documents and completion of KYC status for home loans.
- Fraud and Risk prevention.
Education
Logistics And Supply Chain Management
Rosebank College
Johannesburg, South Africa 02.2023 - Current
Core Banking And Financial Services
Cornerstone
Johannesburg, South Africa 09.2012 - 10.2013
Home Loans And Compliance Training
Standard Bank
Johannesburg, South Africa 09.2012 - 10.2013
Skills
Reliable and Dependable
Ability to work with minimum supervision
Quality checks
Innovative
Emotionally mature with positive attitude
High integrity and honest
Great team player
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved 2 years of employee of the year at standard bank by Going an extra mile for the Customers and Attorney and providing the with accuracy and efficiency work.
Software
Law Stodoc
Hen Q system
CRM
Code of Banking Practice
Lean Capture
Banking Delivery System
Certification
Employee of the year - Standard Bank
Timeline
Logistics And Supply Chain Management
Rosebank College
02.2023 - Current
Warehouse Supervisor
Takealot
02.2022 - Current
Field Sales Support Agent
Affinity Funeral
12.2018 - 01.2022
Data Capturer
Affinity Funeral
12.2017 - 11.2018
Uber Partner
Uber
11.2016 - 12.2017
Employee of the year - Standard Bank
12-2015
Employee of the year - Standard Bank
12-2014
Compliance and Regulatory Reporting - Preparations
Standard Bank
01.2014 - 08.2016
Core Banking and Financial Services - Cornerstone
10-2013
Home Loans Consultant - Compliance
Standard Bank
10.2012 - 12.2013
Core Banking And Financial Services
Cornerstone
09.2012 - 10.2013
Home Loans And Compliance Training
Standard Bank
09.2012 - 10.2013
Matric Certificate - East Bank High School
12-2009