Mpho Mahlangu

• Manage Home Loans sales and grow the asset book.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and stakeholders
• Built long-lasting client relationships through excellent customer service and consistent followups
• Identify Common trends on Declined deals (upfront and Credit declines) for opportunities to appeal.

• Obtain insight into competitor offers to put forward quality appeals to Credit and Rate Centre.

• Established a positive work environment conducive to collaboration, innovation, and high-quality results.
• Promoted brand awareness through effective social media campaigns and community engagement initiatives to empower SMME'S
• Coordinated successful promotional events that increased visibility within the local market area.
• Conducted comprehensive market research to identify growth opportunities within the industry sector.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Supporting a team of Private Bankers and Relationship managers by providing after sales services.
• Identifying Cross sell opportunities.
• Administration of the office
• Attending to client queries.

• Enhanced bank profitability through the optimization of product offerings and effective cross-selling strategies.

• Strengthened client relationships by consistently delivering exceptional customer service through personalized solutions and prompt issue resolution.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in clients