Mpho Leaha
Johannesburg
Summary
Financial services Business Process Engineer with 9 years of experience in process improvement and automation. Supported home loans operations across collections product support and sales activities. Lean Six Sigma Green Belt trainee delivering quantified business outcomes.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Business Process Engineer
FNB COO Office
Johannesburg
04.2024 - Current
- Support over 50 business units, including CDAO, Cards, WesBank, and Private Banking.
- Partner with stakeholders to scope process improvement opportunities aligned with strategic priorities.
- Ensure compliance with governance, risk, and compliance frameworks.
- Quantify and validate the benefits of process improvement initiatives.
- Deliver projects within budget and timelines, ensuring adherence to QA frameworks.
Business Process Engineer
FNB Home Laons
Johannesburg
04.2018 - 03.2024
- Designed and implemented effective process improvements across Operations, Collections, Product, Support, and Sales.
- Facilitated workshops to gather requirements, generate ideas, and validate designs.
- Created 'As-Is' and 'To-Be' process mappings to support transformation initiatives.
- Identified automation opportunities, reducing project completion times, and improving efficiency.
- Championed Lean Six Sigma methodologies to enhance quality control measures.
Support Banker
FNB
Johannesburg, South Africa
04.2017 - 03.2018
- Delivered outbound call centre support to private wealth customers.
- Ensured accurate and efficient implementation of client instructions.
- Provided coaching and mentoring to new hires, contributing to team success.
Education
Bachelor of Science - Engineering
University Of The Witwatersrand
Johannesburg, GP2016
Bachelor of Science - Science
University of The Witwatersrand
Johannesburg, GP2014
Skills
- Process mapping
- Lean Six Sigma
- Stakeholder engagement
- Risk compliance
- Automation identification
- Requirements gathering
- Creative thinking
- Project management
- Critical-thinking
- Cost-reduction strategies
- Cost-benefit analysis
- Microsoft Power Platform
- Continuous improvement
- Process improvements
- Data analysis
Languages
English
Advanced
C1
Sotho
Advanced
C1
Zulu
Intermediate
B1
Certification
- Lean Six Sigma White Belt – FNB Process Efficiency
- The Complete SQL Bootcamp: Go from Zero to Hero - Udemy
- PL-900 prep: Microsoft Power Platform Fundamentals - Udemy
Interests
- Hiking and Running
- Soccer
- Visiting New Places
Accomplishments
- Automated Valuation Project: Pioneered automation by routing over 20% of deals to the Lightstone valuation model, reducing turnaround time from 3 days to 1 day (with 20% instant valuations) and delivering R17 million annual savings.
- Reimagining QA: Redefined the Quality Assurance function by repositioning QA as a true process control mechanism, streamlining SLAs, and removing redundant functions. Achieved 40% staff reduction, with resources repurposed to other departments, improving efficiency and clarity of QA’s role.
- Innovation Recognition: Awarded a Mini Innovation prize for the Reimagining QA project, demonstrating ability to challenge entrenched practices and deliver sustainable transformation.
Timeline
Business Process Engineer
FNB COO Office
04.2024 - Current
Business Process Engineer
FNB Home Laons
04.2018 - 03.2024
Support Banker
FNB
04.2017 - 03.2018
Bachelor of Science - Engineering
University Of The Witwatersrand
Bachelor of Science - Science
University of The Witwatersrand