Mpho Hlauli

Work closely with procurement and finance to prepare purchase orders, send order requests to suppliers, forwarding invoices and follow up with vendors to check if the order have been processed.

Manage ad-hoc project management work

Compile, collate, develop and manage reports using information, provided from the BU and other sources, that includes HR & Financial issues, Resource & assets, budget performance, as well as client service performance (SLA's).

• Amending system order requests for relocations, upgrades and penalty cancellation as stipulated on the vendors contracts.

• Working with Partner managers team within the company to prepare third parties orders, updating records, and responding to order issues.

• Constant communication with supplier for over-invoicing and ordering differences.

• Data consolidation - such as compile and distribute financial and statistical information such as KPI dashboard report.

• Develop leads campaign plan to drive sales and get the necessary tools to implement and execute the campaigns for Business Development Managers (BDMs)

• Collate content information and work with Marketing team to develop and design product campaign collaterals for Business Development Managers and arrange content for sales enablement training.

• Use campaign tracking to evaluate and monitor campaign performance on an ongoing basis by analysing key metrics and creating comprehensive reports on Sharepoints.

Taking down meeting minutes, record ideas and action plans and do follow ups.

• Keep team abreast of Managing Executive communication.

• Assign sales opportunities tasks to the relevant Technical Architect/Specialist according to the customer requirements.

• Assist with customer escalations or fault reporting as and when required by the Managing Executive and/or his/her direct reports.

• Perform duties required from Managing Executive such as flight bookings, clients’ engagement meetings.

Work on the ISP content that defines product description, feature, benefits, and value propositions.

• Compile and circulate product reports on open orders, pipeline opportunities, billed and non-billed services.

• Provide administrative support to management, by updating the revenue and performance dashboard report, presentation deck on the revenue and calculate the variances.

• Work closely with sales support, OMS and information management support team to compile report and identify gaps on Dedicated Internet.

• Liaise with Marketing division and Marketing external agency to develop the go to market product collaterals.

• Update the product proposal document and project files to ensure that the technical team “Solution Architect” have all the necessary information needed for the customers.

• Work with assurance team to ensure that the customer faults reports are resolved.

• Identify stakeholders, schedule meetings with the core team, record minutes and make follow up to ensure that all the key objectives are met.

• Compile the customer questionnaires on products to assist sales team to sell and promote the product.

• Log CR (Change Request) to make change on the system to enhance the products.

• Working closely with service delivery management team Ensure that all escalation procedures are followed, with Service Level Agreements being strictly adhered to and drive continual service improvement.

• Engaging service delivery team to facilitate a good working relationship with the Customer, ensuring that all their requirements are met, without placing the Company at risk.

• Support product owners to ensure that the billing documentation is screened and submitted timeously, also helping to resolving billing queries.

• Working with project managers on managing a copper migration project. The project was aimed at moving customers from legacy, copper-based products and services to next generation, fibre-based and wireless alternatives.

• Develop Customer Value Propositions to entice customers to take-up Next Generation products and services.

• Retaining existing revenues and minimizing customer churn by helping to manage migration project and ensure that the cross-functional core team implement the project according to scheduled timeline.

• Involving key stakeholder in every meeting to discuss the project progress and to make sure that we adhere to deliverable timelines.

Briefing advertising agency on campaigns.

• Identify opportunities for activations that will lead to an increase in brand saliency.

• Developing new ideas for future projects or events. This might include brainstorming new concepts, researching similar initiatives from competitors or other industries, or even conducting market research to better understand the needs of their audience.

• Design and implement marketing strategies aligned with business targets.

• Working with digital agencies to develop digital campaigns to increase web traffic and generate innovative ideas to promote our brand and our products.

• Collaborate with digital agency to plan and execute all web, SEO, database marketing, email, social media, and display advertising campaigns.

• Use feedback received from the web, social media to analyse and report on the performance and assess data against the set goals to determine ROI

• Use customer feedback to ensure client satisfaction.

• Brief and manage agencies such as advertising, activation, design agencies to ensure that outputs are in line with prepared briefs and brand objectives.

• Work closely with Telkom procurement to ensure that the correct policies and procedures are adhered to when ordering stock or promotional item online or on Telkom ordering portal.

• Interface with Retail sales segments, advertising and promotion, external events coordinators and manage the logistics required for special customer events, products launch, shows and exhibition for the Retail sales segment.

• Supporting sales force with the new products and product enhancement collateral for customers.

• Create and implement opportunities to position Telkom as thought leader of ICT.

• Design and update calendar of activities and leverage other sponsorship events and hospitality opportunity to drive sales and differentiate Telkom from the competitors.

• Drive customer data base continuously and drive the positive relationship with the

• segment.

• Ensure collaboration within Marketing team by assisting as a data steward.

• Compiling product presentations and collaterals for Enterprise Product Managers.

Update and distribute Marketing annual calendar to management and Sales Managers.

• Organizing roadshows and conferences.

• Coordinates and manage logistics for Retail and Business Financial sector strategic sessions.

• Coordinating with vendors to ensure they have all the necessary equipment and supplies for their jobs at the exhibition.

• Working with vendors to create marketing materials such as brochures, pamphlets, or flyers to promote events.

• Arranging for speakers to present at events, including booking travel arrangements and negotiating fees.

• Ensuring that all events details are finalized before the event date, including arranging catering services, and booking speakers.

• Promoting events by designing brochures, mailing invitations, and advertising online

• Match supplier pack which includes Invoices, delivery notes, orders and approvals.

• Work with external graphic designer to ensure that campaign materials are delivered timeously.

• Manage and report on marketing activities that support the business strategy.

• Deliver 360-degree Marketing plan for events such as roundtables, exhibitions and customer strategic sessions and coordinates Marketing campaign.

• Create and implement trade show lead generation and post-event tracking process to enable accurate measurement of ROI from trade show participation.

• Manage hospitality tickets for rugby and soccer.

• Work with procurement to order stationery necessary for office operation.

• Create Purchasing Orders (PO), generate GRV’s and submit invoices to Finance for payment.

• Monthly management of the DMS sessions for sales team to ensure that staff is up to date with business performance and on the new offerings such as new products.

Responsible for corporate branding, marketing campaigns, tracking of online activities and coordinating marketing tasks.

• Prepare and manage all event and marketing documentation, such as event project sheets and PowerPoint presentations.

• Process and manage sales and marketing documents and content.

• Manage and update industry events radar (calendar).

• Ensure all marketing efforts are on brand and on message across all touchpoints where admin and communication are concerned.

• Developing and maintaining company website with product marketing content.

• Managing and coordinating Incentives for Enterprise sales staff.

• Track, manage and report on approved marketing expenses.

• Arranging travel requirements.

• Organize internal events as part of the team building to keep the team motivated and energised.

• Capturing the refund voucher and keeping reconciliations of all creditors account.

• Spoke to customers in native language to increase loyalty and establish relationships.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Meet with customers to determine their specific needs and wants, making suggestions as appropriate.

Execute product campaigns (promotions) over the weekends subjects to customer availability to generates leads.

Contact potential buyers, present products and services, answer questions and discuss pricing.

Preparing and submitting sales contracts for orders.

• Helping with the stocktake to keep track of stock record.

• Answering client questions about credit terms, products, prices, and availability and handling telephone customer queries.

• keep a high level of knowledge about existing products and services, and learn about new products and services as they come in.

• Managing and escalation of customer queries and complaints using Telkom systems such as CRM, Dealer-Web, T-Agent, and other internal systems for operational usage to solve customer queries and register orders.

• Expedite the resolution of customer problems and complaints to maximize satisfaction.

• Achieve agreed upon sales targets and outcomes within schedule.

• Produce branded marketing communications (Flyers, brochures.

• Matching customer needs to the right service or product.

• Assist with Product and service-related information that suite the customer needs.