Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Mpho Euginia Ramoshaba

Mpho Euginia Ramoshaba

Bakery Specialist

Summary

Retail Operations Bakery Specialist and aspiring Supply Chain Specialist with just over 10 years' experience in the FMCG Sector, with exceptional leadership skills and a passion for Warehousing, Supply, and logistics. With the privilege to shadow key stakeholders in the SPAR business and successfully reducing costs, improving delivery times and optimizing production schedules to maximize the effectiveness of the supply chain. Results-driven and hardworking with excellent problem-solving and relationship-building skills.

Analytical in applying supply chain professional knowledge obtained through current International Supply chain management course about gathering and analyzing data to make proactive adjustments to business supply chain operations. Tracks and models metrics, forecasts trends and stays on top of changing resource requirements and availability. Skilled in AS400.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

BAKERY SPECIALIST

SPAR SOUTH RAND
07.2013 - Current
  • Provide leadership through effective and efficient service and support to Retail Members to maximize their (Retailer) Bakery profitability Conduct theoretical and practical training for in-store managers and supervisors Increase DC Drop shipment and Fresh line Sales within set and agreed targets
  • Forecast and compile action plans for Drop shipment and In-house brand.
  • Relaunches of new stores by organizing department for optimal sales ,implementation and monitor ordering processes. Conduct and train managers and supervisors on product costings as well as SPAR operating systems,planning , management and analysis of stock takes.
  • Conduct Retailer Feedback sessions on implementation of fresh department deliverables
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Processed customer orders and payment transactions.
  • Packaged finished products for sale.
  • Determined baking times for various items.
  • Decorated cakes, cupcakes and other pastries according to customer requests.

Receiving

SPAR GROUP SA
BOKSBURG
11.2019 - 05.2023
  • Invoicing Claims by processing goods receiving vouchers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Restocked products and rotated items according to standard procedures.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.

Logistics Intern

SPAR SOUTH RAND
boksburg
01.2022 - 10.2022
  • Scheduled deliveries and shipments, and provided real-time updates to all parties.
  • Built and established relationships with staff and vendors.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Identified excess inventory and eliminated waste.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Prepared and presented reports to management on logistics performance.

Cashier

SPAR
Pinetown
07.2022 - 07.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.

Retail Management Trainee

SPAR SOUTH RAND
Durban
06.2012 - 06.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

TRAINEE

SPAR SOUTH RAND
09.2012 - 12.2012
  • BASED IN MAFIKENG) -RETAIL MANAGEMNT
  • Manage Bakery and Home Meal Replacement production.
  • Daily maintenance of goods receiving vouchers for all invoices and claims for entire store.
  • Capturing orders on SIGMA IT System.
  • Devise and run in-store promotions.
  • Sign out cashiers create by ensuring that cash float is accurate and matches log out slip.
  • Ensuring cash floats are available for next shifts.
  • Spent minimal time with easy accounts.
  • Open and closed store for trade.

KITCHEN ASSISTANT

TASTE OF JOBURG
North Riding Randburg
09.2010 - 09.2010
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Trainee Chef

SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
North West
01.2010 - 06.2010
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Cleaned kitchen counters, refrigerators, and freezers.
  • Checked expiration dates, rotated food and removed any items that were no longer usable.
  • Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
  • Read through recipes and set up ingredients for Head Pastry chef.
  • Set up and broke down kitchen for service.
  • Coordinated with team members to prepare orders on time.
  • Utilized culinary techniques to create visually appealing dishes.

Education

No Degree -

VUCA FEMALE LEADERSHIP PROGRAMME
05.2022 - 2022.05

BBA - INTERNATIONAL SUPPLYCHAIN MANAGEMENT, TRANSPORT AND

IMM GRADUATE
Johannesburg, South Africa
01.2021 - Current

Culinary Chef Diploma - Culinary Arts

Capsicum Culinary Studio
Johannesburg North, South Africa
02.2009 - 2011.05

Advanced Management Diploma - Restaurant And Culinary Management

CAPISICUM CULINARY STUDIO
Johannesburg North, South Africa
02.2009 - 2011.05

International Professional Patisserie Diploma -

Capsicum Culinary Studio
Johannesburg North, South Africa
02.2009 - 2011.05

Skills

undefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
  • Achieved 4% Growth by introducing lost sale excel documentation for a group of stores.
  • Documented and resolved staff dissatisfaction which led to more efficient productivity.
  • Achieved quicker supplier receiving by completing FIFO Method with accuracy and efficiency.

Additional Information

  • CONTACT PHONE: 0844218818
  • LINKED PROFILE: https://www.linkedin.com/in/mpho- ramoshaba-778203159

Timeline

Cashier

SPAR
07.2022 - 07.2022

No Degree -

VUCA FEMALE LEADERSHIP PROGRAMME
05.2022 - 2022.05

Logistics Intern

SPAR SOUTH RAND
01.2022 - 10.2022

BBA - INTERNATIONAL SUPPLYCHAIN MANAGEMENT, TRANSPORT AND

IMM GRADUATE
01.2021 - Current

Receiving

SPAR GROUP SA
11.2019 - 05.2023

BAKERY SPECIALIST

SPAR SOUTH RAND
07.2013 - Current

TRAINEE

SPAR SOUTH RAND
09.2012 - 12.2012

Retail Management Trainee

SPAR SOUTH RAND
06.2012 - 06.2013

KITCHEN ASSISTANT

TASTE OF JOBURG
09.2010 - 09.2010

Trainee Chef

SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
01.2010 - 06.2010

Culinary Chef Diploma - Culinary Arts

Capsicum Culinary Studio
02.2009 - 2011.05

Advanced Management Diploma - Restaurant And Culinary Management

CAPISICUM CULINARY STUDIO
02.2009 - 2011.05

International Professional Patisserie Diploma -

Capsicum Culinary Studio
02.2009 - 2011.05

Similar Profiles

CREATE PROFILE
Mpho Euginia RamoshabaBakery Specialist