Mpho Ephraim Tloubatla

• Manages and administers all strategic and operational practice functions across provinces
• Provides high standard of physiotherapy services to 120 patients weekly.
• Assesses and evaluated physical disabilities in 20 patients weekly.
• Oversees operations and provided corrective feedback to achieve daily and long-term goals.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Strengthened stakeholder relationships, providing regular updates and managing expectations through effective communication strategies.

• Led and managed a project to deliver rehabilitation and wellness services to 12,500 mining employees: Gauteng and Free State Province.
• Responsible for a team of 25 employees (clinical, administrative and general staff members).
• Oversaw day-to-day operations project functions in line with health regulatory guidelines and framework.
• Managed project activities to deliver cost effective and quality rehabilitation and wellness services.
• Achieved project goals on time, within budget, and in line with agreed scope.
• Managed stakeholder relations – company, community groups, employees, unions, healthcare practitioners, managed healthcare funders, and medical aid schemes
• Partnered with project team members to identify and quickly address problems.
• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.

Advisory Services (Supply Chain and Operations)

• Drove team to deliver quality work within tight deadlines which were measured against defined targets.
• Coordinated stakeholder engagements between medical practitioners and claimants.
• Quality assurance of medical reports from healthcare practitioners in line with client guidelines and standards.
• Managed project financials, aligned to benefits realization, funding and cash flow management.
• Facilitated stakeholder engagement sessions that assisted with decision making on critical aspects to be aligned with the company strategy.
• Leveraged industry best practices to drive continuous improvement efforts within client organizations.
• Conducted thorough assessments of clients operational structures, recommending actionable steps for improvement.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

• Managed the delivery of quality physiotherapy and rehabilitation services in the hospital.
• Supervision of 5 junior and 15 final year Physiotherapy students
• Provided high standard of physiotherapy services to 45 patients weekly.

• Managed physiotherapy department activities, clinical supervision of 3 community service and student physiotherapists, and facilitated hospital 15 outreach programs.

• Provided physiotherapy and rehabilitation services, clinical supervision of 2 community service and 1 student physiotherapists, and facilitated hospital 5 outreach programs.
• Promoted a positive environment in the clinic through effective communication skills and empathy towards patients'' needs.
• Delivered high-quality patient care by conducting thorough assessments and creating individualized treatment plans.
• Contributed to a strong team dynamic within the clinic by participating in staff meetings and sharing valuable insights from clinical experiences.

• Provided general physiotherapy and rehabilitation services – in-hospital and community outreach programs.
• Documented patients' daily treatment in detail following accepted practice guidelines.
• Developed strong rapport with patients, fostering trust and open communication throughout the rehabilitation process.
• Promoted a culture of continuous learning within the physiotherapy team, regularly sharing new research findings and best practices at staff meetings.