Mpho Charmain Mamathuntsha
IT Manager
Pretoria,GP
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager
Medipost Pharmacy
01.2023 - Current
- Implement IT service management processes and procedures to ensure efficient service delivery.
- Manage incident and problem management processes to minimize downtime and resolve issues promptly.
- Ensure IT services are aligned with business requirements and objectives.
- Provide technical guidance and support to junior IT staff.
- Assist in the development and training of team members to enhance their skills and knowledge.
- Foster a collaborative and productive team environment.
- Assist senior IT managers in planning, executing, and monitoring IT projects.
- Ensure projects are delivered on time, within budget, and to the required quality standards.
- Coordinate with project stakeholders to ensure project requirements are met.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
- Provide technical support to end-users, ensuring minimal disruption to business operations.
- Identify and implement solutions to prevent recurring issues.
- Assist in the management and maintenance of IT infrastructure, including servers, workstations, and network devices.
- Ensure the security and integrity of IT systems, implementing measures to protect against cyber threats.
- Liaise with vendors and service providers to procure IT products and services.
- Generate reports on IT operations, including system performance and security incidents.
- Communicate effectively with IT team members, stakeholders, and end-users.
- Maintain 100% SLA (Service Level Agreement) compliance on service desks and tickets, ensuring timely resolution of issues and high-quality service delivery.
Senior IT Technician
Medipost Pharmacy
01.2019 - 01.2023
- Diagnose and resolve complex technical issues related to hardware, software, and network systems.
- Provide timely and effective support to end-users, ensuring minimal disruption to business operations.
- Manage and maintain servers, workstations, and other IT infrastructure components.
- Ensure the security and integrity of IT systems, implementing measures to protect against cyber threats.
- Configure and manage Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
- Ensure seamless integration with existing infrastructure and provide user training and support.
- Configure and manage network devices, including routers, switches, and firewalls.
- Monitor network performance and troubleshoot connectivity issues.
- Install, configure, and maintain operating systems, software applications, and other IT systems.
- Ensure systems are up-to-date with the latest patches and security updates.
- Participate in IT projects, ensuring they are completed on time and within budget.
- Collaborate with stakeholders to define project requirements and deliver solutions.
- Provide technical training and support to end-users, helping them to effectively use IT systems, including Microsoft 365 applications.
- Generate reports on IT operations, including system performance and security incidents.
- Identify opportunities for improving IT processes and systems.
- Implement changes to enhance efficiency, security, and user experience.
Inbound Call Centre Agent
Medipost Pharmacy
02.2014 - 02.2019
- Handle Incoming call from GEMS, Polmed, Bonitas and Momentum medical aid members.
- Handle incoming calls from Dr’s rooms and other pharmacies enquiring about delivery of patient’s medication.
- Up-date and capture patients information.
- Assisting and Resolve patients queries.
Education
National Diploma - Information Technology
College Campus Pretoria
05.2012
Grade 12 - undefined
Louis Trichardt High school
01.2008
Skills
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
- Network Administration (TCP/IP, DNS, DHCP)
- Troubleshooting and Problem-Solving
- Help Desk Software (ticketing systems)
- IT Service Management (ITIL)
- CompTIA A (Hardware, Software, Networking)
- CCNA (Cisco Certified Network Associate)
- CompTIA Network (Networking Fundamentals)
- Hardware and Software Installation and Configuration
- Cybersecurity and Compliance
Certification
- Institution: Torque IT
- Course Completed: ITIL Foundation Certificate in IT Service Management
- Year: 2019
- Institution: Imsimbi Training
- Course Completed: Business Administration Services Level 4
- Year: January 2020 – February 2021
- Institution: IT Academy
- Course in Progress: A+ N+ N10-008 and CCNA
- Year: 2022
Timeline
IT Manager
Medipost Pharmacy
01.2023 - Current
Senior IT Technician
Medipost Pharmacy
01.2019 - 01.2023
Inbound Call Centre Agent
Medipost Pharmacy
02.2014 - 02.2019
Grade 12 - undefined
Louis Trichardt High school
National Diploma - Information Technology
College Campus Pretoria