Mpho Aubrey Mahlatsi
Lenasia,GP
Summary
I am seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Engineer
Mimecast South Africa
10.2021 - Current
- Guide clients through configurations on the Mimecast platform
- Escalation point for Level 1 & Associate Engineers
- Assist clients with migrations to & from Office 365/G-suites and their on-prem environments
- Help clients integrate their systems [Active Directory, Azure and other applications] to interface with Mimecast's systems
- Assist clients with setting up and configuring Mimecast Proprietary applications
Helpdesk Technical Support
Beginning 2 End Technologies
06.2015 - 09.2021
- Manage AdvTech Schools Group Servers (AD, Exchange Mails, GPO's) and Printer
- ISP internet Support (Vumatel, DFA, Aerocom, Metrofibre Network and Openserve)
- Configuring VPN and setting it up on the client machine
- Windows Server 2012 Installation and Configuration Support
- Windows Server 2016 Installation and Configuration Support
- MS Exchange 2013 and 2016 Support configuration
- BSD Firewall Support
- Configure and Managed monitoring systems (Nagios and Zabbix)
- Mikrotik Router Board Configuration and Support
- Vembu Backup Software Management and Support
- Carbonite Backup Software Management and Support
- Cloudberry configuration and Management Support
- Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training
- Fortigate Firewall Configuration and support
- Itec Printer Setup and PD support
- Grandstream PBX support and configuration
- Ubiquiti Network Devices configuration and support
- HP switch configuration with Vlan
- Understand functionality of MS Active Directory.
- Be able to provide Server Network Administration
- Network support, installation, maintenance, and troubleshooting
- Knowledge in Storage & Virtualization Technologies
- Configure Cpanel configuration and maintenance
Education
Advanced Dip - Information
University of South Africa
01.2025
NDip - Information Technology
Vaal University of Technology
01.2014
Skills
- Programming using Different Languages
- Computer Literate skills and Technical Computer skills
- Building and Designing website pages using HTM/CSS/XHTML
- Building and Designing website pages using Netbeans under PHP language
- Create, Modify, Design and Plan Database Structure
- Build and Modify Database using SQL/PLSQL, PHP and Visual Basic Studio
- Familiar with Linux Operation System, Apache and MySQL
- Able to use Java Scripts, VB Scripts and Create, Modify and Implement classes
- Building and Structuring the network from LAN to WAN
- Planning, implementing and maintaining a Microsoft windows server active directory infrastructure
- Designing security for a Microsoft windows server network
- Implementing and administering security in a Microsoft windows server network
- Plan, Design and Build WLAN and its security encryptions
- Setup, Connect and install all Operating Software, Computer peripheral and interface card
- Configure and set up Cisco Routes(1841;2620XM;2621XM and 2811) using Graphic User interface and IOS Command Line Interface
- Configure and set up Cisco Switches (2950-24;2950T;2960 and Switch-PT) using Graphic User interface and IOS Command Line Interface
- Configure and set up CiscoLinksys-WRT300N, Access-Point-PT and Telkom Wireless Routes and Switches using Graphic User interface
- Differentiation between the Network cable
- Communication and Teamwork
- Good Negotiator and Problem Solving
- Good Organizer
- Initiative and Flexibility
- Planning and Listening
- Reporting and Easy to Adopt Change
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- CCNA Discovery: Networking for Home and Small Business - 2011
- CCNA Discovery: Working at a Small to Medium Business or ISP
- Nation Diploma in Information Technology -2014
- Fortigate: The Threat Landscape - 2019
- Fortigate: NSE1 Network Security Associate - 2019
- Fortigate: NSE2 Network Security Associate - 2019
- Microsoft Certified Systems Administrator (MCSA) – 2020
- Mimecast internal Certificates (2022 - 2024)
Timeline
Advanced Technical Support Engineer
Mimecast South Africa
10.2021 - Current
Helpdesk Technical Support
Beginning 2 End Technologies
06.2015 - 09.2021
NDip - Information Technology
Vaal University of Technology
Advanced Dip - Information
University of South Africa
References
- Pyuesh, Daya, Director, 082 777 9983, B2E Technologies
- Nare, Ramohlale, Manager, 078 344 4405, Mimecast South Africa
ACHIEVEMENT
ARUP Environmental Certificate
WORK EXPERIENCE TOOLS
- GLPI Helpdesk System
- Solid System
- Cacti
- Nagios
- Zabbix
- Cloudberry Backup Software
- Carbonite Backup Software
- CommuniGate software
- CPanel