MPHO ANDREW MALOKA
Team Leader
Johannesburg
Overview
19
19
years of professional experience
Work History
Team Leader - Service Delivery
Merchants Vodacom
06.2015 - 09.2024
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
Wine Consultant
Makro
04.2005 - 05.2008
- Maintained detailed records of customer preferences, enabling targeted marketing efforts for future promotions or events.
- Provided staff training on wine knowledge and sales techniques, resulting in increased team performance and revenue growth.
- Regularly researched industry trends to remain current on emerging regions and wineries, offering unique selections to customers.
- Assisted in developing marketing materials such as newsletters and social media posts to promote store events and new wine arrivals.
Education
Associate of Arts - Information Technology
Falcon Business Institution
Johannesburg, South Africa 04.2001 -
Skills
Coaching and mentoring
Innovation skills
Compliance
Stakeholder management
Countryofbirth
RSA
Personal Information
- ID Number: 7909135749088
- Date of Birth: 09/13/79
- Gender: M
- Nationality: RSA
- Marital Status: CITIZEN
references
Company: Merchants Vodacom
Contact Person: Sandile Kubheka
Position: Operations Manager
contact number: 076 374 5507
Company Name: Makro
Contact Person: Moses
Position: Assistant Manager
Contact Number: 086 030 4999
Timeline
Team Leader - Service Delivery
Merchants Vodacom
06.2015 - 09.2024
Wine Consultant
Makro
04.2005 - 05.2008
Associate of Arts - Information Technology
Falcon Business Institution
04.2001 -
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