MPHEPHU LIVHUWANI
Executive Secretary
Thohoyandou
Summary
Knowledgeable General Assistant/ Office Admin with solid background in assisting with daily operations and supporting team objectives. Skilled in managing administrative tasks and improving workflow efficiency. Demonstrated ability in multitasking and effective communication.
Overview
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Language
Work History
General Assistant
Thulamela Municipality
- Booking Venues Stadium and the Halls.
- Provide support to disabled structure in preparations for events.
- Draft reports, memos and minutes for the office.
- Assist to keep track of all incoming outgoing work and ensure that all deadlines are met.
- Work integrated Learning(Sports,Arts and Culture)
- Assisted in the preparation and distribution of community services resources, enhancing accessibility for local residents.
- Supported community outreach initiatives by organizing events, which increased public engagement and participation.
- Maintained accurate records of community service requests, ensuring timely follow-up and resolution of inquiries.
- Collaborated with team members to streamline administrative processes, improving efficiency in service delivery.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
Walk in Consultant (work integrated Learner)
Private security industry and Regulatory Authority (PSIRA)
- Overall enquiries relating to psira registrations.
- Assist and attend to clients (Business and individual)
- Relieving switchboards when required
- Printing id cards
- Taking fingerprints and assist client with the completion of application forms
- Attending to telephonic enquiries
- Verification of fingerprints from Home Affairs
- Ensure proper filing
- Perform all other administration task that are related to this function
- Data capturing and filling
- Adding applications forms on the system
- Enhanced communication among team members to foster collaborative and supportive work environment.
Guest Relations Officer (Intern)
Khoroni Hotel Casino and Convention Resort
- Delivered exceptional guest service by proactively addressing inquiries and resolving issues to enhance overall satisfaction.
- Collaborated with team members to coordinate special requests, ensuring that guest needs were met promptly and accurately.
- Assisted in the organization of events and programs, contributing to memorable guest experiences and increased participation.
- Monitored guest feedback and implemented improvements, fostering a welcoming environment and promoting repeat visits.
- Renewal and registrations of new and old winners circle card holders
- Answered guest inquiries and provided information regarding hotel services and amenities.
Executive Secretary
Khoroni Hotel casino and Convention resort
- Maintain and organize executive calendars, scheduling meetings, appointment, and conference calls efficiently.
- Arrange traveling itineraries, including flights, accommodations, and ground transportation for business trips, ensuring cost-effectiveness and adherence to travel policies.
- Manage incoming and outgoing communications, including emails, phone calls, and mail, prioritizing and responding to inquiries as appropriate.
- Coordinate and prepare materials for meetings, including agendas, presentations, and minutes.
- Provide general administrative support, including drafting correspondence, preparing reports, maintaining filing systems, and handling expense reports.
- Organize and maintain electronic and paper files, databases, and records, ensuring accuracy, confidentiality, and accessibility.
- Assist with special projects and initiatives as assigned, conducting research, compiling data, and preparing reports or presentations as required.
- Build and maintain positive relationships with internal and external stakeholders, including client, partners, and vendors, acting as liaison on behalf of executive.
- Handle sensitive information and confidential matters with discretion and integrity, maintaining confidentiality at all times.
- Coordinated executive schedules, prioritizing meetings and travel arrangements to enhance operational efficiency and optimize time management.
- Managed communications with stakeholders, ensuring timely responses and fostering strong professional relationships that improved collaboration.
- Developed and maintained comprehensive filing systems, streamlining document retrieval processes for increased organizational productivity.
- Assisted in preparing reports and presentations, contributing to informed decision-making and enhancing executive visibility in strategic initiatives.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Answered high volume of phone calls and email inquiries.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
Education
Grade 12 -
Azwifarwi Secondary School
01.2013
Bachelor of Indigenous Knowledge System -
University of Venda
01.2022
Diploma - Business Management
Vhembe TVET College
Limpopo 04.2001 -
Skills
Experience as General Assistant
Data capturing
Document filling
Office administration skills
Inventory management
Switchboard operation skills
Excellent organization skills
Customer service skills
Report drafting
Event preparation
Venue booking
Deadline management
Customer inquiries
Meeting coordination
Executive scheduling
References
- Mr, Makhadi N.R, Sports, Arts and Culture Manager, 015 962 7585, 083 400 9217
- Mrs, Mahapa, Private Security Industry and Regulatory Authority Supervisor, 063 695 9781, 015 495 0851
- Drika, Grundlingh, Khoroni Hotel Casino and Convention Resort Hospitality Manager, 015 045 0519,0 64 682 0974
Language
Language: English
Timeline
Diploma - Business Management
Vhembe TVET College
04.2001 -
General Assistant
Thulamela Municipality
Walk in Consultant (work integrated Learner)
Private security industry and Regulatory Authority (PSIRA)
Guest Relations Officer (Intern)
Khoroni Hotel Casino and Convention Resort
Executive Secretary
Khoroni Hotel casino and Convention resort
Grade 12 -
Azwifarwi Secondary School
Bachelor of Indigenous Knowledge System -
University of Venda