Mpfariseni Maphagela

• Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
• Increased guest satisfaction by implementing personalized service and attention to detail.
• Fostered an inclusive work environment that encouraged teamwork among staff members, contributing to higher morale and improved guest services.
• Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.

We plan menus according to our guest specifications, Do food calculations, Source our ingredients, Do food preparation and display. Made sure our guest specifications are realized.

• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
• Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
• Provided friendly, courteous service to create memorable moments for guests.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.