MPENDULO SIPHAMANDLA MFUMA

• Operation planning
• Quality control
• Tracking and Reporting
• Supervising and Mentorship Staff members
• Scheduling
• Liaison
• Working with the HR team/Payroll management (Preparation of salaries, leave dates etc.)
• Strategizing with, Strategic Planning
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Handling the brand management
• Document Preparation
• Office Management and filing

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Developed and presented marketing plans and reports to CEO and shareholders.
• Managed marketing budget for maximium ROI.
• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
• Created content and promotional materials to drive engagement and conversions.

In short:

• As the Marketing Director, my key responsibilities included developing and implementing marketing strategies, overseeing branding initiatives, managing advertising campaigns, and analyzing market trends to drive business growth
• In addition to marketing duties, acting as the Office Admin Intern involved assisting with daily administrative tasks, managing schedules, coordinating meetings, and ensuring smooth office operations.