Mpendulo Gicika Matsebula

• As Head of Entry Level Banking, Mpendulo is responsible for overseeing the strategic management of mass-market client portfolios across all product categories, income segments, and age demographics. He led a team focused on driving performance across sub-segment portfolios, aligning key indicators with the organization’s broader strategic objectives. Reporting directly to executive leadership, the role required cross-divisional coordination to ensure alignment of product houses and business units around a unified client strategy. This position demanded both strategic oversight and operational execution to deliver consistent value to Nedbank’s largest retail client base.

Mpendulo was responsible for executing segment strategy with a focus on stakeholder engagement, portfolio growth, and project delivery. He managed a diverse, mass-market client base, driving acquisition, retention, and product usage through targeted initiatives.

Key contributions included:

• Leading strategic planning and performance tracking across sub-segments, with full P&L accountability.
• Designing and commercializing differentiated value propositions aligned to brand and market insights.
• Driving revenue growth through client engagement, usage behavior, and targeted campaigns.
• Coordinating cross-functional teams to deliver go-to-market strategies, and new propositions.
• Managing agile squads through the full delivery lifecycle—from problem definition to market launch.
• Overseeing pricing strategy, lifecycle management, and channel development.
• Collaborating with executive stakeholders across Product, Marketing, CX, and Technology to ensure strategic alignment and execution.

Led strategic program delivery focused on growth and cost-efficiency initiatives across the organization. Acted as a key liaison between Strategy, IT, Product, and Marketing to ensure seamless execution of client-focused programs. Oversaw portfolio health through data-driven analysis of attrition, cross-sell, sales, dormancy, and retention, translating insights into actionable strategies.

Key responsibilities included:

• Driving commercialization of value propositions to grow client engagement.
• Leading agile squads through end-to-end delivery—from problem definition to market launch.
• Executing channel strategy and developing new client access points.
• Designing and implementing change management frameworks.
• Managing stakeholder relationships across executive and operational teams.
• Developing business cases, performance metrics, and commercialization models.
• Tracking segment performance and applying project management disciplines to ensure delivery.

In this role, Mpendulo facilitated cross-functional collaboration to deliver business solutions aligned with strategic objectives. He led stakeholder workshops, documented business requirements, and ensured successful implementation through structured reporting and solution presentations.

Key responsibilities included:

• Managing the delivery of strategic IT projects and aligning them with business goals.
• Developing profitability analyses, growth strategies, and technical specifications.
• Coordinating strategic initiatives, and reporting progress to executive leadership.
• Identifying market innovation opportunities, and building tools to evaluate new strategies.
• Aligning product strategies across business units for consistent market positioning.
• Engaging internal stakeholders to prioritize initiatives, develop strategic plans, and track performance improvements.

In this role, Mpendulo facilitated cross-functional collaboration to deliver business solutions aligned with strategic objectives. He led stakeholder workshops, documented business requirements, and ensured successful implementation through structured reporting and solution presentations.

Key responsibilities included:

• Managing the delivery of strategic IT projects and aligning them with business goals.
• Developing profitability analyses, growth strategies, and technical specifications.
• Coordinating strategic initiatives, and reporting progress to executive leadership.
• Identifying market innovation opportunities, and building tools to evaluate new strategies.
• Aligning product strategies across business units for consistent market positioning.
• Engaging internal stakeholders to prioritize initiatives, develop strategic plans, and track performance improvements.

• The role encompassed the management of all project functions; this included scoping, planning, budgeting, and executing the company projects. The role also meant that I was charged with developing and tailoring projects for the company together with managing the company assets. Core to my functions was reporting to the management body, on progress of all project initiatives and ensuring that communication channels between all stakeholders remained open and efficient.
• Scope and roadmap development
• Technical and detailed requirements and specifications
• Communication and presentation
• Consulting with client base and key stakeholders
• Project Management
• Facilitating stakeholder collaboration
• Workshop management
• Client proposals and presentations.

• The role encompassed the management of all project functions; this included scoping, planning, budgeting, and executing the company projects. The role also meant that I was charged with developing and tailoring projects for the company together with managing the company assets. Core to my functions was reporting to the management body, on progress of all project initiatives and ensuring that communication channels between all stakeholders remained open and efficient.
• Scope and roadmap development
• Technical and detailed requirements and specifications
• Communication and presentation
• Consulting with client base and key stakeholders
• Project Management
• Facilitating stakeholder collaboration
• Workshop management
• Client proposals and presentations.