Mpedi Madisa
Alexandra,South Africa
Summary
Reliable and professional individual with experience as a strong problem solver, delivering excellent service.I have received recognition for top performance and customer centricity in the client's service department.My smart working skills keep clients happy.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Claims Customer Service Representative
Customer loyalty consultants
Centurion, Gauteng
01.2025 - Current
- Assisted clients with emergency roadside and household claims, including mechanical breakdowns, plumbing, electrical, and building issues, ensuring timely resolution.
- Contacted brokers via email and phone for policy confirmation, claim authorizations, and applicable excess, facilitating smooth claims processing.
- Coordinated appointments and dispatched service providers to assist clients with roadside, household, and medical calls.
- Provide ETA and make follow-ups to update clients of the changes on their claims and keep them informed until they are resolved and closed.
- Assist with costing on the invoices sent by service providers on claims submitted to them.
- Work with underwriting systems for brokerages like PSG,AON and Alpha to view and download client's insurance policy schedules.
- The systems I work with are CCA to log cases and store client's information,3CX telephony for inbound and outbound calls.
- Managed approximately 50 to 70 inbound calls daily to assist clients. 50 to 70 inbound calls .
- Explained claim status, eligibility, and next steps to customers.
CIC Corporate Agent
Blue Label Distribution
Sandton, Gauteng
05.2021 - 01.2025
- Assisted customers with airtime and betting voucher queries to enhance customer satisfaction.
- Resolving airtime and data queries for Corporate Accounts through emails,whatsApp and phone calls.
- Helping to resolve network downtime escalations brought forward from the corporate clients mostly through excel spreadsheets and providing bulk refunds.
- Resolved airtime and data queries for corporate accounts via email, WhatsApp, and phone calls to ensure effective communication.
- Resolved escalated network downtime issues brought forward from the corporate clients mostly through excel spreadsheets and providing bulk refunds.
- Utilized CRM software for tracking cases,AEON,JIRA and SmartZ systems for all cases and escalations for individual customers and corporate clients such as Capitec,FNB and Old mutual.
Education
Digital Marketing - Certificate
Mancosa
Pretoria, GP 07.2025 - 10.2026
Marketing - Communications
Skill Tech Solutions
Centurion, GPGrade 12 - NQF 4
Alexandra Secondary School
Alexandra, GPSkills
- Claims management
- Microsoft 365
- Customer service
- Problem-solving aptitude
- Effective communication
References
Absolom Mabotja - Team Leader
Blue Label Distribution, Randburg
0766097105, AbsolomM@blts.co.za
Kakanyo Dikgomo - Team Leader
CLC,Centurion
0823139924,KakanyoD@clc.co.za
Timeline
Digital Marketing - Certificate
Mancosa
07.2025 - 10.2026
Claims Customer Service Representative
Customer loyalty consultants
01.2025 - Current
CIC Corporate Agent
Blue Label Distribution
05.2021 - 01.2025
Marketing - Communications
Skill Tech Solutions
Grade 12 - NQF 4
Alexandra Secondary School