Mouna Edith Mashego
Banking
Pretoria,GP
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
Certification
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Sales Consultant Representative
ABSA
Kriel, Mpumalanga
12.2017 - 07.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Pursued minimum of 300 new leads each month.
- Recommended accurate and effective solutions to customers after identifying problems.
- Helped resolve client problems quickly with superior customer service.
- Completed customer contracts and warranties as part of administrative aspects of sales.
Transactional Banker
ABSA
Secunda, Mpumalanga
07.2017 - 12.2017
- Worked with commercial customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
Sales Consultant
Nedbank
Middelburg, Mpumalanga
08.2015 - 11.2016
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Identified opportunities and cultivated new business through 150 new cold calls per week.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Bank Consultant
ABSA
Kriel, Mpumalanga
02.2012 - 08.2015
- Collaborated with other business stake holders to achieve targeted goal.
- Received and processed stock into inventory management system.
- Completed internal training to ensure compliance with relevant bank products regulations.
- Handled 5-10 calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
Learner
ABSA
Bushbuckridge, Mpumalanga
01.2011 - 01.2012
- Educated customers on use of banking website and mobile apps.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Maintained friendly and professional customer interactions.
- Processed customer transactions accurately and efficiently.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
High School Diploma -
Lehlasedi High
Mpumalanga 01.2004 - 12.2005
Certificate in Banking Advice Services - Banking
Milpark Business School
Gauteng 01.2011 - 02.2012
Bachelor of Commerce - Banking
Milpark Business School
Gauteng 01.2021 - Current
Skills
Sales
Additional Information
Achieved Service hero in Barclays across the country in 2014
Certification
Licensed Sales Representative - RE1 certificate
Timeline
Bachelor of Commerce - Banking
Milpark Business School
01.2021 - Current
Sales Consultant Representative
ABSA
12.2017 - 07.2021
Transactional Banker
ABSA
07.2017 - 12.2017
Sales Consultant
Nedbank
08.2015 - 11.2016
Licensed Sales Representative - RE1 certificate
12-2014
Bank Consultant
ABSA
02.2012 - 08.2015
Learner
ABSA
01.2011 - 01.2012
Certificate in Banking Advice Services - Banking
Milpark Business School
01.2011 - 02.2012
High School Diploma -
Lehlasedi High
01.2004 - 12.2005
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