Motshidisi Portia Tau
Banker
Johannesburg
Summary
I am skilled at marketing bank products, handling account maintenance and evaluating new customer information. I am hardworking and organized with exceptional time management abilities. I have outstanding leadership and organizational abilities with superb verbal and written communication skills. I manage my own client base until hand over stage. I am familiar with all account offered by the bank, products and pricing. I conduct needs analysis with my clients through an interview to determine the type of products to offer. I am skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
My dream is to become a Compliance Officer and so far I have accrued all the experience from the bottom going up. My plan is continue my studies (Bcom Law) with Unisa.
Overview
17
17
years of professional experience
Work History
Premium Banker
First National Bank
03.2016 - Current
- Increased portfolio growth by identifying cross-selling opportunities and promoting relevant banking products.
- Understand, read and anticipate the market and clients needs to design and deliver innovative, customized value adding solution to portfolio of clients.
- Participated in community events as a representative of the bank, fostering positive brand recognition in the local market.
- Maintained high-quality service standards, addressing client concerns promptly and professionally.
- Deliver exceptional service that exceeds clients expectations through proactive, innovative and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualifies leads from internal channel sales pipeline and make contact with existing or new customer to generates sale.Source new leads through external contacts and other channels to increase customer base.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestone,selling the value proposition facilitating the application process on behalf of the client, prepare a proposal to credit, manage internal dependencies,close the deal and manage post sales queries when relevant.
- Analyze competitor information gathered and ensure active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track,control the influence sales activities with specific aim to achieve previously determined sales targets in line with equality,productivity and sales requirements.
- Manage own development to increase own competencies.
- Have Many Management conversation to do a needs analysis to offer relevant products to the client.
- Do Financial Literacy training in a form of a presentation to a large group in a cooperate environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Advisor
Lifestyle Financial Services
03.2014 - 02.2016
- Oversaw daily outbound calls to identify Personal Loans sales opportunities on behalf of FNB
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed time efficiently in order to complete all targets given within the required deadlines.
Visa Processing Officer
Capago
10.2010 - 06.2013
- Collect documents, administrastion and customer care.
- Validation of documents.
- Reduced fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources.
- Biometric check.
- Provided detailed reports on visa application trends for management review, enabling data-driven decision-making processes.
Debt Collector
MBD Credit Solutions
07.2007 - 10.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Education
No Degree - Regulatory Exam (RE5)
FPI
Johannesburg, South Africa 04.2001 -
No Degree - Banking Certificate (NQF5)
Facilitation Workshop
Johannesburg, South Africa 04.2001 -
No Degree - Key Individual Certificate (RE1)
Moonstone
Joahnnesburg 04.2001 -
Skills
Presentation skills
Professionalism
Client confidentiality commitment
Adaptability
Continuous Improvement
Analytical Thinking Capacity
Empathy and Active Listening
Banking operations knowledge
Teamwork and Collaboration
Negotiation expertise
Relationship management expertise
Timeline
Premium Banker
First National Bank
03.2016 - Current
Sales Advisor
Lifestyle Financial Services
03.2014 - 02.2016
Visa Processing Officer
Capago
10.2010 - 06.2013
Debt Collector
MBD Credit Solutions
07.2007 - 10.2010
No Degree - Regulatory Exam (RE5)
FPI
04.2001 -
No Degree - Banking Certificate (NQF5)
Facilitation Workshop
04.2001 -
No Degree - Key Individual Certificate (RE1)
Moonstone
04.2001 -