Motshidis Juliet Tjela
African,South Africa
Summary
Empathetic professional with knack for customer service and team leadership, perfectly suited for Receptionist Manager role. Demonstrates strong organisational and communication skills, ensuring smooth front desk operations and excellent client interactions. Ready to foster welcoming environment and streamline administrative processes to enhance overall efficiency.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist manager
Assupol life
Kimberley, South Africa
03.2021 - Current
- Administered office supply inventory control to avoid shortage or surplus.
- Supervised all front desk activities for smooth daily operations.
- Handled sensitive information discreetly to uphold privacy regulations.
- Collaborated with security personnel for visitor screening procedures, enhancing building safety.
- Worked closely with management to implement business strategies at reception level.
- Handled customer queries via telephone and email with a high level of professionalism.
- Managed reception area, ensuring professional and efficient service for visitors.
- Implemented new filing system, resulting in improved document organisation.
- Served as first point-of-contact for clients, providing exceptional customer service experience.
- Completed and filed compliance administration.
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Provided positive visitor experiences through friendly reception service.
- Booked couriers and maintained inbound and outbound business post.
Marketing and events coordinator
Imvelo safari and game breeders
Bloemfontein, Orange Free State
06.2017 - 08.2019
- Achieved successful event planning by coordinating logistics, vendors and promotional materials.
- Assisted in budget management, ensured cost-effective use of resources.
- Liaised between sales teams and clients, fostered productive business relationships.
- Managed vendor contracts to ensure timely delivery and budget compliance.
- Handled event logistics, contributed to seamless execution of corporate functions.
- Facilitated with vendors to establish delivery of services for scheduled events.
- Negotiated with vendors to provide cost-effective contracts.
- Managed team to implement priority tasks and deadlines.
- Oversaw cost and expenditures to manage event budget.
- Planned and implemented logistics to develop timeline and requirements of events.
Acting general manager
Imvelo safari and game breeders
Bloemfontein, Orange Free State
11.2018 - 05.2019
- Negotiated contracts with vendors, securing favourable terms and conditions for all parties involved.
- Oversaw recruitment processes, selecting highly skilled individuals contributing significantly to company growth.
- Coordinated interdepartmental functions, improving organisational cohesion and efficiency.
- Increased productivity by managing overall operations effectively.
- Ensured smooth daily functioning for successful business performance.
- Resolved conflicts swiftly, ensuring a harmonious work environment.
- Delegated tasks to promote team accountability and ownership.
- Oversaw daily company operations to reach financial targets.
- Produced business plans to maximise growth and minimise cost for company.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
- Put in place clear controls for financial administration and business management.
- Worked with board of directors to establish objectives and decisively lead operations.
- Served as official representative of organisation to public groups or government agencies.
Education
Bachelor of Arts - political science
university of the free state
South Africa 02.2012 - 11.2014
Certificate of Higher Education - business management (Marketing Management)
Motheo tvet college
Bloemfontein, Orange Free State 01.2019 - 11.2021
Skills
- Leadership acumen
- Microsoft office suite proficiency
- Multitasking aptitude
- Decision-Making competence
- Customer relations
- Event planning
- Event coordination
- People Management
- Customer Service
- Leadership
- First-aid certified
- Marketing strategies
- Hotel event planning
Timeline
Receptionist manager
Assupol life
03.2021 - Current
Certificate of Higher Education - business management (Marketing Management)
Motheo tvet college
01.2019 - 11.2021
Acting general manager
Imvelo safari and game breeders
11.2018 - 05.2019
Marketing and events coordinator
Imvelo safari and game breeders
06.2017 - 08.2019
Bachelor of Arts - political science
university of the free state
02.2012 - 11.2014
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