MOTSHIDISI MADINGOANENG
Benoni
Summary
Detailed critical thinker with strong analytical and statistical skills to identify, capture, analyze and report critical process metrics, key performance data, quality assurance and regulatory compliance within the health insurance industry with a passion for continuous learning and professional development
Overview
11
11
years of professional experience
Work History
QUALITY ASSURANCE ASSESSOR
Affinity Health
03.2018 - Current
- Ensure service quality by aligning agent performance with company objectives and standards.
- Evaluate telemarketing effectiveness by assessing script usage, product knowledge, sales techniques, and service delivery.
- Implement risk mitigation strategies to identify and address potential compliance or operational risks.
- Maintain accurate records of all applications for tracking and audit purposes.
- Compile daily reports and manage data capturing to support performance analysis and decision-making.
- Enforce compliance with quality assurance policies, procedures, and regulatory requirements.
MEDICAL SECRETARY/ADMINISTRATOR
Dr KD Tshidibi Orthopaedic Practice
09.2015 - 02.2018
- Manage diary and schedule appointments efficiently.
- Open, manage, and maintain patient records with accuracy and confidentiality.
- Handle data capturing, filing, and reporting, including compiling clinical reports.
- Field telephone calls and emails, providing professional and prompt assistance.
- Compile theatre lists and coordinate theatre room bookings for procedures.
- Obtain pre-authorizations for patients and arrange hospital admissions.
- Process billing, invoicing, and payments, ensuring accuracy.
- Procure office and medical supplies to maintain operational efficiency.
- Oversee multifaceted office management and administrative duties to support the practice.Multifaceted office management and administrative duties
SALES ASSOCIATE
Cotton On Group
05.2014 - 09.2015
- Maintain a high level of customer service to enhance the shopping experience.
- Manage stock control to ensure accurate inventory levels and availability.
- Maintain excellent store conditions and visual merchandising for an appealing shopping environment.
- Process customer transactions efficiently and accurately.
- Provide expert advice and guidance on product selection, pricing, and availability.
- Handle account activations and ensure smooth onboarding for customers.
Education
National Senior Certificate -
Noorderlig Gekombineerde Skool
01-2010
Skills
- Medical Practice Management Software: GoodX,
- Helpdesk & Ticketing Systems: OTRS (Open Ticket Request System)
- Data Analytics & Reporting: Genii Analytics
- Microsoft Office Suite: Word, Excel, Outlook
- CRM & Database Management
- Billing, Invoicing, & Payment Processing Systems
- Attention to detail and accuracy
- Administrative and organizational skills
- Effective communication and interpersonal skills
- Problem-Solving & Critical Thinking:
- Time Management & Task Prioritization:
- Team Collaboration & Adaptability
Personal Information
- Date of Birth: 03/20/1992
- Gender: Female
- Nationality: South African
- Ethnicity: African
- Disabilities: None
References
- Dillien Manno, Quality Assurance Supervisor, dillien@affinityhealth.co.za, 0638917225
- Petro Dammon, Practice Manager, reception1dr@yahoo.com, 0729656491
- Sizakele Mhlongo, Manager, mhlongosizakele79@gmail.com, 0104931716
Timeline
QUALITY ASSURANCE ASSESSOR
Affinity Health
03.2018 - Current
MEDICAL SECRETARY/ADMINISTRATOR
Dr KD Tshidibi Orthopaedic Practice
09.2015 - 02.2018
SALES ASSOCIATE
Cotton On Group
05.2014 - 09.2015
National Senior Certificate -
Noorderlig Gekombineerde Skool
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