Motshabo Freddy Phasha
IT Support Specialist
Meredale
Summary
Dynamic IT professional with over 6 years at Sabio Group, excelling in system support and vulnerability management. Proven expertise in patch deployment and network troubleshooting, ensuring optimal system performance. Adept at collaborating with teams to resolve complex issues, enhancing user satisfaction and operational efficiency.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Associate Technical Support SpecialisT
sabio
09.2025 - Current
- Provided desktop support for hardware and software issues
- Assisted users with system configurations and troubleshooting.
- linux patching and configarution
- windows patching and configarution
System Support Engineer
Sabio Group
02.2019 - Current
- Over 6 years of experience in system support
- Resolve internal security incidents and provide daily technical support
- Conduct system health checks and respond to customer incidents remotely
- Install and troubleshoot Genesys applications
- Perform change management and patching activities
IT Network Technician
MM Phasha PTY LTD
06.2008 - 06.2012
- Installed and maintained network infrastructure
- Supported connectivity and resolved network-related issues
Education
Diploma - Information Technology and Programming
11-2012
Subjects Covered: Entrepreneurship, C++, Data Communication & Networking, Data Representation & Number Systems, Business Communication, System Analysis & Design I & II, Information Management Systems, End User Computing, Web Development, Visual Basic I & II, JavaScript
National Senior Certificate - Mathematics, Industrial Organization and Planning, Industrial Orientation, Supervision in Industry, English, Afrikaans
11-2009
- Highest Grade Completed: Grade 12
- Subjects: Mathematics, Industrial Organization and Planning, Industrial Orientation, Supervision in Industry, English, Afrikaans
Skills
- Microsoft Office Suite
- Windows Installation and Configuration
- Networking
- A and N Fundamentals
- Vulnerability Management: Continuously monitor security advisories (CVEs) and threat intelligence to identify critical patches
- Patch identification and acquisition: locate, download, and manage updates from various Linux distributions (RHEL, Ubuntu, etc)
- Testing and validation: Apply patches in non-production (Dev/QA) environments to check for compatibility and prevent issues before production
- Deployment: Schedule and execute patch installations during maintenance windows, often using automation tools (YUM, APT, Satellite, Ansible)
- Verification & Monitoring: Confirm successful installation and monitor systems for post-patch issues or performance degradation
Certification
Victory Training College, Diploma in Information Technology and Programming, Entrepreneurship, C++, Data Communication & Networking, Data Representation & Number Systems, Business Communication, System Analysis & Design I & II, Information Management Systems, End User Computing, Web Development, Visual Basic I & II, JavaScript
Ee Aa Status
African
Languages
- Northern Sotho
- English (Speak, Read, Write)
References
- Siyabonya Dumizani, Manager, 064 918 0691
- Phasha VSG, Manager, 071 515 6016 / 081 357 0196
Employment Details
Employment Status
- Availability: Immediate
- Location Preference: Johannesburg area
- Relocation/Travel: Open to relocation and business travel as required
Career Objective
Seeking a challenging role within a growth-oriented organization, driven by a desire for career progression and the opportunity to assume greater responsibilities.
Personal Information
- ID Number: 8905025747082
- Date of Birth: 05/02/89
- Gender: Male
- Driving License: Code 10 with PDP
Timeline
Associate Technical Support SpecialisT - sabio
09.2025 - Current
System Support Engineer - Sabio Group
02.2019 - Current
IT Network Technician - MM Phasha PTY LTD
06.2008 - 06.2012
Victory Training College - Diploma, Information Technology and Programming
S.A College - National Senior Certificate, Mathematics, Industrial Organization and Planning, Industrial Orientation, Supervision in Industry, English, Afrikaans