Motsatsi Mathekga

• Managed external tracers including allocation of delinquent accounts ,performance ,providing support and payment of invoices
• Resolved system issues(Contract Management system)to minimize time for logging calls in our department.
• Appointed the main super user for CMS(contract Management system) for the whole department.
• Managed payment schedule clients ,including issuing payments schedules,allocation of payments,clearing of accounts and handling any queries on schedules.
• Issuing of reconciliation statements to clients as and when requested and handling any queries with recons.
• Managing real pay accounts for collection,allocation of payments and rejections thereof.
• Managing daily stats report on delinquent accounts and monthly reporting.

• Managed insurance write off portfolio which include:
• Quoting insurance settlements ,allocation of settlement payment and clearing of the settlement.
• De-registering of vehicles (stolen & written off)
• Lodging claims on shortfalls and collection shortfall from clients
• Drafting of acknowledgment of debts agreements and managing monthly payments
• Calculating certificates of balance on delinquent accounts to proceed with legal action.
• Requesting of refunds as and when due to clients.
• Maintained excellent communication with the external customers(Insurance companies)

• Managed deceased and insolvency portfolio which included:
• Lodging claims on insolvency and deceased accounts
• Calculation of settlements on insolvency and deceased estate accounts
• Handing of accounts over to tracer to trace vehicles
• Management of the process to sell the vehicles in stock(deceased and insolvency only) by keeping communication with the remarketing department.
• Management of payment of sale proceeds which included:
• Paying over sale proceeds to Liquidator,follow up on dividends and allocation of dividends
• Maintained excellent relationship with the liquidators,executors and internal customers.

• Managed delinquent accounts which included:

· Collection of debts which include making phone calls to customers

· Sending out letters to delinquent customers

.making payment arrangements and follow up on payments

.Allocation of payments and clearing thereof

.preparation of files for legal department to proceed with legal action

.iling

• Worked in various departments to gain hands-on experience, including contracts admin department,sales,credit and collections department.
• Worked under supervision of senior employees to help plan and direct work of organization.
• Checked assignments, completed tests ,and provided grades according to institute standards.
• Documented attendance and completed assignments to maintain full class and student records.
• Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
• Prepared lessons according to course outline to convey all required material and deepen student understanding of subject matter.