Motlatji Donna-Ann Nkoana
Aftermarket Service Coordinator
Pretoria
Summary
Experienced with overseeing service operations and improving customer interactions. Utilizes strong organizational and problem-solving skills to enhance team efficiency. Knowledge of dynamic environment navigation and process optimization.
Overview
18
18
years of professional experience
Work History
Service Administrator
CompAirSA
10.2019 - Current
- Processing service orders
- Checking stock and ensure stock availability for services
- Scheduling service technicians
- Raising and GRN purchase orders to suppliers
- Invoicing both SLA and adhoc orders
- Handling customer account and liaising with accounts department
- Handling service queries
- General admin for the service department
- Enhance customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Coordinate with procurement departments to ensure timely delivery of services, improving overall effectiveness.
Branch Coordinator in the Logistics
First National Battery
Benoni
01.2015 - 12.2019
- Supplying the branches with stock
- Ordering stock from different departments, to forward to branches
- Requesting stock to be built in the plant according to customer specification
- Ordering battery components which include- cables, plugs and watering system
- Supplying branches with mine lighting components
- Processing quotations from sales reps
- Processing orders for branches
- Invoicing
- Ensuring that the stock is packed and delivered on time at the right place
- Responsible for staff sales and queries
- Handling staff purchases- making quotation on the battery type required for their vehicles
- Handling queries on the staff accounts
- Responsible for all inter branch transfers
- Processing and invoicing of cash sales
Mining Division Coordinator
First National Battery
Benoni
01.2015 - 12.2019
- Receiving orders and processing orders from mines
- Handling queries
- Invoicing and arranging deliveries
- Processing credit notes
- Advising mines (customers) on stock availability and any shortages
- Compiling daily and monthly sales report for management
- General customer services to the different mines
- Ordering 'special' items from suppliers
- Resolving customer complaints
Logistics Department Employee
Marley Roofing SA
Bronkhorstspruit
01.2007 - 12.2014
- Worked in different positions within Marley Roofing's Logistics Department which includes data capturing, internal sales, dispatch clerk and customer service coordinator.
- Handling customer queries
- Interaction with sales reps with regards to customer queries
- Interaction with transporter with regards to deliveries
- Logging and investigating customer service complaints
- Assisting drivers on site
- Processing and invoicing export orders, including completing SADC certificate of origin (South African Development Community)
- Processing Credit note (stock-returns), Credit claims and Debit claims
- Handling refund queries
- Back-up for Logistics Planner, Internal Sales
- Stock Take
Education
Matric - English 1st language, Afrikaans 2nd language, Accounting, Mathematics, Business economics, Home economics
Althea Independent School
B-Tech - Finance and Accounting
Tshwane University of Technology
Office Management - Information Management, Business and Office Environment, Communication in the Office
UNISA
Customer Service - Basics of Customer Service, Marketing Management, Sales Management, Public Relations, Relationship Management
UNISA
NATIONAL DIPLOMA IN ADMINISTRATIVE MANAGEMENT - Administrative Management 1A, Business Management 1A, Business Information System, Economics, Administrative Management 1B, Business Management 1B, Financial Accounting, Administrative Management 2A, Business Management 2A, Human Resource Management level 1, Sustainability and Agreed
UNISA
01.2016 - 12.2017
BBA - Business Administration
Regent Business School
Pretoria, South Africa 04.2001 -
Skills
- JDE
- BAAN
- BASIC ARIBA (SAP)
- Syspro
- Fieldmotion
- Coupa
Behavioral Competencies
- Excellence in customer relation
- Ability to work with people
- Patience with difficult customers
- Ability to work under pressure
Knowledge And Experience
14, Computer literate - MS Word, Excel and PowerPoint, Excellent communication skills, Innovative thinking, Accurate - pays attention to detail
First Names
Motlatji Donna-Ann Nkoana
Personal Information
- ID Number: 840822 0834 086
- Ethnicity: Black
- Citizenship: South African
- Date of Birth: 08/22/84
- Driving License: C1
- Marital Status: Single
Timeline
Service Administrator
CompAirSA
10.2019 - Current
NATIONAL DIPLOMA IN ADMINISTRATIVE MANAGEMENT - Administrative Management 1A, Business Management 1A, Business Information System, Economics, Administrative Management 1B, Business Management 1B, Financial Accounting, Administrative Management 2A, Business Management 2A, Human Resource Management level 1, Sustainability and Agreed
UNISA
01.2016 - 12.2017
Branch Coordinator in the Logistics
First National Battery
01.2015 - 12.2019
Mining Division Coordinator
First National Battery
01.2015 - 12.2019
Logistics Department Employee
Marley Roofing SA
01.2007 - 12.2014
BBA - Business Administration
Regent Business School
04.2001 -
B-Tech - Finance and Accounting
Tshwane University of Technology
Office Management - Information Management, Business and Office Environment, Communication in the Office
UNISA
Customer Service - Basics of Customer Service, Marketing Management, Sales Management, Public Relations, Relationship Management
UNISA
Matric - English 1st language, Afrikaans 2nd language, Accounting, Mathematics, Business economics, Home economics
Althea Independent School
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