Currently studying for Insurance Underwriter NQF Level 5
Motlalepula Queen Makena
Senior Clerk
Pretoria
Summary
Accomplished professional with a proven track record at AVBOB, enhancing customer satisfaction and streamlining office operations. Expert in office administration and problem-solving, I've significantly improved efficiency and customer service. My strategic planning abilities and sales expertise have consistently driven success, demonstrating both hard and soft skills essential for high-level performance.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Senior Clerk
AVBOB
Pretoria
03.2021 - Current
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Streamlined reporting processes within the department leading to more efficient use of time and resources.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Placed supply orders and restocked office items.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Maintained filing system and organized customer documents for easy retrieval of information.
Funeral Arrangement Clerk
AVBOB
Pretoria
08.2020 - 02.2021
- Assist with arranging of funeral services and help during the service.
- handling of enquiries relating to claims.
- Register funeral/cash claims.
Financial Associate
AVBOB
Pretoria
03.2015 - 09.2016
- Developed investment and insurance programs and prepared sales presentations.
- Assisted clients in achieving their financial goals with tailored savings plans and investment strategies.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Proposed investment products to customers.
Education
Some College (No Degree) - Regulatory Exam (RE5)
Moonstone
Pretoria 07.2024 - 07.2024
Some College (No Degree) - Long Term FAIS Credits(140)
OCTOMATE
Johannesburg, South Africa 01.2023 - 01.2024
High School Diploma -
Tsako Thabo High School
Pretoria 01.2008 - 12.2014
Skills
Scheduling and planning
Customer service
Customer satisfaction
Sales expertise
Administrative support
Strategic planning
Cash handling
Office management
Problem-solving
Time management
Office administration
Scheduling and planning
Interests
Studying Regulatory Exam (RE1)
Timeline
Some College (No Degree) - Regulatory Exam (RE5)
Moonstone
07.2024 - 07.2024
Some College (No Degree) - Long Term FAIS Credits(140)
OCTOMATE
01.2023 - 01.2024
Senior Clerk
AVBOB
03.2021 - Current
Funeral Arrangement Clerk
AVBOB
08.2020 - 02.2021
Financial Associate
AVBOB
03.2015 - 09.2016
High School Diploma -
Tsako Thabo High School
01.2008 - 12.2014
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