Motlalepula Aaron Lepele
Sales Regional Manager
Bloemfontein
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2019
2019
years of professional experience
Work History
REGIONAL MANAGER (CENTRAL REGION)
TOP IMAGE AFRICA (MTN MOBILE MONEY)
6 2022 - 8 2024
- Developed and executed successful business plans that resulted in improved market share and profitability within the region
- Boosted brand growth by devising strategic network and marketing tactics
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships
- Supervised staff to optimize brand expansion initiatives and productivity
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication
- Developed detailed plans based on broad guidance and direction
- Established performance goals for employees and provided feedback on methods for reaching those milestones
MENTOR (FREE STATE/NORTHERN CAPE)
FRONTSEAT GROUP (MTN MOBILE MONEY)
8 2021 - 5 2022
- Developed trust-based relationships with mentees through active listening and empathetic communication
- Regularly assessed progress and provided feedback to support continued development
- Established feedback system for mentees, allowing for continuous improvement of mentoring process
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance
- Organized networking events, connecting mentees with potential employers and expanding their professional network
ASSISTANT STORE MANAGER
GAZULE BOUTIQUE
10.2018 - 1 2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Analyzed customer feedback and implemented strategies to improve customer experience
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness
- Created and maintained safe and secure work environments for employees
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Rotated merchandise and displays to feature new products and promotions
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
ASSISTANT MANAGER
BRIDE & CO/ EUROSUIT
3 2016 - 09.2018
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Increased sales through effective merchandising strategies and targeted promotions
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Oversaw daily operations to maintain store cleanliness and organization
- Improved customer satisfaction by resolving complaints and inquiries promptly
- Developed marketing strategies to attract new customers, increasing foot traffic
- Improved operational efficiency by adopting new technology for inventory management
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement
- Analyzed sales data to identify trends and adjust inventory orders accordingly
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
No Degree - Language Practice
CENTRAL UNIVERSITY OF TECHNOLOGY – FREE STATE
Bloemfontein 04.2001 -
Skills
Operations Management
Timeline
ASSISTANT STORE MANAGER
GAZULE BOUTIQUE
10.2018 - 1 2021
No Degree - Language Practice
CENTRAL UNIVERSITY OF TECHNOLOGY – FREE STATE
04.2001 -
REGIONAL MANAGER (CENTRAL REGION)
TOP IMAGE AFRICA (MTN MOBILE MONEY)
6 2022 - 8 2024
MENTOR (FREE STATE/NORTHERN CAPE)
FRONTSEAT GROUP (MTN MOBILE MONEY)
8 2021 - 5 2022
ASSISTANT MANAGER
BRIDE & CO/ EUROSUIT
3 2016 - 09.2018
Personal Information
- ID Number: 8104015456082
- Ethnicity: BLACK
- Date of Birth: 04/01/81
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Driving License: C1
- Marital Status: SINGLE
References
- MR TELLO MPELE, DIRECTOR (GAZULE BOUTIQUE), 0630032506
- MR. KENNETH MPOFU, REGIONAL MANAGER (FRONTSEAT GROUP), 0614260779, KENNETH@FRONTSEAT.CO.ZA
- HOSEA WAWUDA, COUNTRY DIRECTOR (TOP IMAGE AFRICA), +261381792879, H.WAWUDA@TOPIMAGEAFRICA.COM
- DANIEL MAVENYENGWA, STORE MANAGER (BRIDE&CO/EUROSUIT), 0613608077
Highschooleducation
THOKOANA-MAKAOTA SECONDARY SCHOOL, GRADE 12, ENGLISH, AFRIKAANS, SOTHO, BIOLOGY, GEOGRAPHY
References
- MR TELLO MPELE, DIRECTOR (GAZULE BOUTIQUE), 0630032506
- MR. KENNETH MPOFU, REGIONAL MANAGER (FRONTSEAT GROUP), 0614260779, KENNETH@FRONTSEAT.CO.ZA
- HOSEA WAWUDA, COUNTRY DIRECTOR (TOP IMAGE AFRICA), +261381792879, H.WAWUDA@TOPIMAGEAFRICA.COM
- DANIEL MAVENYENGWA, STORE MANAGER (BRIDE&CO/EUROSUIT), 0613608077
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