Motlalepula Aaron Lepele
Sales Regional Manager
Bloemfontein
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2019
2019
years of professional experience
Work History
REGIONAL MANAGER (CENTRAL REGION)
TOP IMAGE AFRICA (MTN MOBILE MONEY)
6 2022 - 8 2024
- Developed and executed successful business plans that resulted in improved market share and profitability within the region
- Boosted brand growth by devising strategic network and marketing tactics
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships
- Supervised staff to optimize brand expansion initiatives and productivity
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication
- Developed detailed plans based on broad guidance and direction
- Established performance goals for employees and provided feedback on methods for reaching those milestones
MENTOR (FREE STATE/NORTHERN CAPE)
FRONTSEAT GROUP (MTN MOBILE MONEY)
8 2021 - 5 2022
- Developed trust-based relationships with mentees through active listening and empathetic communication
- Regularly assessed progress and provided feedback to support continued development
- Established feedback system for mentees, allowing for continuous improvement of mentoring process
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance
- Organized networking events, connecting mentees with potential employers and expanding their professional network
ASSISTANT STORE MANAGER
GAZULE BOUTIQUE
10.2018 - 1 2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Analyzed customer feedback and implemented strategies to improve customer experience
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness
- Created and maintained safe and secure work environments for employees
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Rotated merchandise and displays to feature new products and promotions
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
ASSISTANT MANAGER
BRIDE & CO/ EUROSUIT
3 2016 - 09.2018
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Increased sales through effective merchandising strategies and targeted promotions
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Oversaw daily operations to maintain store cleanliness and organization
- Improved customer satisfaction by resolving complaints and inquiries promptly
- Developed marketing strategies to attract new customers, increasing foot traffic
- Improved operational efficiency by adopting new technology for inventory management
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement
- Analyzed sales data to identify trends and adjust inventory orders accordingly
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
No Degree - Language Practice
CENTRAL UNIVERSITY OF TECHNOLOGY – FREE STATE
Bloemfontein 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Team motivation
Customer Relationship Management (CRM)
Staff Training and Development
Staff Supervision
Staff Management
Sales Reporting
Performance reviewing
MS Office
Computer Skills
Timeline
ASSISTANT STORE MANAGER
GAZULE BOUTIQUE
10.2018 - 1 2021
No Degree - Language Practice
CENTRAL UNIVERSITY OF TECHNOLOGY – FREE STATE
04.2001 -
REGIONAL MANAGER (CENTRAL REGION)
TOP IMAGE AFRICA (MTN MOBILE MONEY)
6 2022 - 8 2024
MENTOR (FREE STATE/NORTHERN CAPE)
FRONTSEAT GROUP (MTN MOBILE MONEY)
8 2021 - 5 2022
ASSISTANT MANAGER
BRIDE & CO/ EUROSUIT
3 2016 - 09.2018
Personal Information
- ID Number: 8104015456082
- Ethnicity: BLACK
- Date of Birth: 04/01/81
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Driving License: C1
- Marital Status: SINGLE
References
- MR TELLO MPELE, DIRECTOR (GAZULE BOUTIQUE), 0630032506
- MR. KENNETH MPOFU, REGIONAL MANAGER (FRONTSEAT GROUP), 0614260779, KENNETH@FRONTSEAT.CO.ZA
- HOSEA WAWUDA, COUNTRY DIRECTOR (TOP IMAGE AFRICA), +261381792879, H.WAWUDA@TOPIMAGEAFRICA.COM
- DANIEL MAVENYENGWA, STORE MANAGER (BRIDE&CO/EUROSUIT), 0613608077
Highschooleducation
THOKOANA-MAKAOTA SECONDARY SCHOOL, GRADE 12, ENGLISH, AFRIKAANS, SOTHO, BIOLOGY, GEOGRAPHY
References
- MR TELLO MPELE, DIRECTOR (GAZULE BOUTIQUE), 0630032506
- MR. KENNETH MPOFU, REGIONAL MANAGER (FRONTSEAT GROUP), 0614260779, KENNETH@FRONTSEAT.CO.ZA
- HOSEA WAWUDA, COUNTRY DIRECTOR (TOP IMAGE AFRICA), +261381792879, H.WAWUDA@TOPIMAGEAFRICA.COM
- DANIEL MAVENYENGWA, STORE MANAGER (BRIDE&CO/EUROSUIT), 0613608077