Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Motlalepula Sello

Motlalepula Sello

Kempton Park

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3

Years extensive experience supporting customers

Work History

Customer Success Engineer

Kodeco Inc
09.2022 - 03.2023
  • Collaborated in building and optimizing customer success processes, handling inquiries via email and chat.
  • Successfully managed customer invoicing and dunning processes, ensuring seamless transactions.
  • Resolved complex tickets, demonstrating a solution-oriented approach to enhance customer satisfaction.
  • Translated user feedback into actionable insights for product improvement, contributing to ongoing enhancements.
  • Maintained and updated the knowledge base, manuals, and translations, enhancing the accessibility of information.
  • Played a key role in onboarding customers, providing guidance and support throughout their journey.
  • Researched customer issues and developed solutions to resolve them quickly and effectively.
  • Developed workflow documentation to ensure proper use of the software by customers.
  • Developed application features using HTML, CSS, JavaScript and Ruby on Rails.
  • Developed and tested email templates for HTML emails, newsletters, and other marketing campaigns.
  • Maintained and updated existing email lists in order to ensure accuracy of data.
  • Provided technical support for staff members who required assistance with creating or sending emails.

Member Experience Specialist

Kodeco Inc
03.2022 - 09.2022
  • Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
  • Maintained records of member interactions and transactions, tracking progress towards goals.
  • Collaborated with internal teams to ensure smooth operations and seamless experiences for members.
  • Assisted in creating content for newsletters, emails, website updates, social media posts., highlighting the benefits of membership.
  • Conducted research on potential new members to determine eligibility for membership programs.
  • Resolved complaints from customers regarding products or services in a professional manner.
  • Supported the implementation of new technologies designed to enhance the overall membership experience.
  • Answered member questions about products and services.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Presented and explained services and products to meet member needs.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.

Education

High School Diploma -

Westonaria High School
Westonaria
11.2016

Skills

  • Complaint Resolution
  • Workflow Management
  • Technical Support
  • Handling Escalations
  • Service Delivery Optimization
  • Quality Assurance
  • Customer Relationship Management (CRM)
  • Proficient in HubSpot, Jira, Slack
  • Superior Computer Skills
  • Meticulous Attention to Detail
  • Time Management
  • Issue Resolution
  • Problem-Solving
  • Customer Service
  • Relationship Building
  • Product Knowledge
  • Customer-Focused
  • Research Ability
  • Continuous Improvement
  • Administrative Support
  • HTML/SCSS Proficiency
  • JavaScript Proficiency
  • PostgreSQL
  • Customer Relationship Management Software (CRM)

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Customer Success Engineer

Kodeco Inc
09.2022 - 03.2023

Member Experience Specialist

Kodeco Inc
03.2022 - 09.2022

High School Diploma -

Westonaria High School

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Motlalepula Sello