MOTLALEPULA MOLOKOMME
BCOM IT Management Graduate
Johannesburg
Summary
Recent graduate in Information Technology Management with a proactive attitude, passion, drive, and strong work ethic. Possesses knowledge and skills in fundamental business and information topics that can be applied practically to all business operations. Invaluable research and analytical skills, along with the ability to strategize. Thrives in competitive environments and has a strong desire to succeed. Seeks an internship position with an organization that offers a varied and fascinating working environment. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Assistant
Henkel
Johannesburg
01.2022 - 12.2022
- Set up of user hardware and software
- Maintenance of master data contracts
- Maintain, Record and document Software Applications in the asset register
- Manage the installation and distribution of network printers
- Provide user support for Microsoft 365, Outlook, SharePoint, Teams
- Configure and install computer hardware including installation of operating systems and system upgrades.
- Grant permissions via VPN/APN connection
- Trained users in the use of new software applications and hardware and
peripherals. - Set up of user's mobile devices Android/IOS as required Maintenance of Vodacom, APEX Bi, and Ricoh Dimension Data and upgrade/replacement of device
- Provide technical support to 200+ for sub-Sahara regions (SA, Kenya & Nigeria)
- Supported IT teams in maintaining company hardware and software systems.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Developed user-friendly IT solutions for improved staff productivity.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up workstations for employees.
Education
Higher Certificate - Business Management
MANCOSA
Auckland Park, South Africa 01.2016 - 06.2017
Bachelor of Commerce - Information Technology Management
MANCOSA
Auckland Park, South Africa 07.2017 - 07.2020
Skills
Teamwork and collaboration
Problem-solving abilities
Adaptability
Remote technical support
Customer service expert
Data analytics
Technical support
Business analysis
IT asset management
Hobbies
Online Gaming
Reading Manga
Timeline
IT Assistant
Henkel
01.2022 - 12.2022
Bachelor of Commerce - Information Technology Management
MANCOSA
07.2017 - 07.2020
Higher Certificate - Business Management
MANCOSA
01.2016 - 06.2017