Motlalepula Mahlangu
Johannesburg
Summary
I am Motlalepula Mahlangu, a determined woman of 31 years. My identification number is 9501230536086. I consistently seek opportunities to participate in activities that broaden my knowledge and am enthusiastic about acquiring new skills and responsibilities, as I hold the belief that life is most fulfilling when filled with infinite possibilities.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
7
7
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Admin Consultant
Hahn Collections
08.2021 - 07.2024
- Undertake short-term or long-term projects to address a variety of issues and needs
- Conduct situational and data analysis to identify and understand a problem or issue
- Resolve debtor's queries
- Send account statements to debtors
- Make outgoing calls and attend to incoming calls Sales Representative
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Customer Service Advisor
NutunCX
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Sales Representative
Finwell Legal Services
03.2021 - 08.2021
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
Debt Collector
Triple Advanced Investments
08.2019 - 09.2020
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Identify gaps in the system
Education
Certificate - Practical Bookkeeping
Boston City Campus and Business College
Johannesburg, GautengMatric certificate - Grade 12
Ditalemeso High school
Limpopo12.2013
Skills
Inventory stocking
Effective communication
Food handling skills
Experienced with Microsoft Office applications
Service excellence
Effective leadership
Experienced in office management
Quality assurance
Analytical decision-making
Ongoing enhancement
Detail-oriented approach
Analytical reporting
Certification
Hospitality Management -Diploma 2023
Timeline
Customer Service Advisor
NutunCX
08.2024 - Current
Admin Consultant
Hahn Collections
08.2021 - 07.2024
Sales Representative
Finwell Legal Services
03.2021 - 08.2021
Debt Collector
Triple Advanced Investments
08.2019 - 09.2020
Matric certificate - Grade 12
Ditalemeso High school
Certificate - Practical Bookkeeping
Boston City Campus and Business College