Motheba Joyce Motete
Johannesburg
Summary
Led initiatives to create effective business solutions that align with operational requirements. Cultivated a network of professional relationships to drive engagement and collaboration. Motivated teams to embrace change and adapt to evolving business landscapes.
Overview
10
10
years of professional experience
Work History
Junior Business Analyst
JFK Xpert Solutions and Consultancy
Pretoria, Johannesburg
05.2022 - Current
- Analyzed business processes to identify areas for improvement and efficiency gains.
- Developed detailed documentation of business requirements and functional specifications.
- Collaborated with stakeholders to gather and prioritize project requirements effectively.
- Conducted data analysis to support strategic decision-making initiatives.
Junior Business Analyst
Black Moon Advisory
10.2019 - 11.2021
- Create and design specifications as requested by sales and account management unit.
- Liaise with consultants and managers to document business processes effectively.
- Ensure that various appropriate infrastructure elements, including documents, periodicals, manuals, policy documents, etc are kept up to date and are available.
- Create and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints.
- Carryout analysis of requirements by checking for derived requirements that are logical to customers’ requests.
- Outline requirement specifications with the use of standard templates for both used cases and detailed software.
- Manage requirements and ensure they are stored in automated systems.
- Record, manipulate, and make reports on requirements stored in the rational tool suite.
- Supervise requirements traceability information and record requirements status during the project.
- Monitor changes to baseline requirements with the use of effective application of change control processes and tools.
- Make contributions in the development of Test Plans and Test Scripts and perform test.
- A boutique consulting company.
- NB: Just to put in an important point that could also add onto the CV. I also have an extensive experience in working with kids. In 2020 I started working closely with local youth development programs (NGO) for underprivileged kids and providing all sorts of help in improving their social development. If any supporting documents or photos required, I’ll be more than glad to submit.
Regional Sales and Marketing Consultant
Econ Foods Concepts Mama Chaka’s Food
04.2016 - 09.2019
- When the contract with Market Development team expired and since I had worked closely with them in establishing the customer base and already had a relationship with the customers, my management saw it fitting that I get promoted to Key Account Manager. The job entailed dealing with sales and marketing for retail customers in Gauteng Province, which included Caltex Fresh Stop Stores, Total Bonjour Stores and Massmart Masscash Cash and Carry Wholesalers. My job is to Develop store strategies to attain stipulated targets through increasing customer experience and sales objectives for each store Network. Handle all administrative aspects of the sale including completing customer contracts and credit applications, filing, and completing orders. Maintain strong knowledge of all products and pricing at store level through training of employees and promotions to customers. Handling all aspects of Marketing at store level and maintaining knowledge of competitive offers and collect feedback from Store operator regarding customer concerns and feedback. Customer services and Liaison, provide efficient, courteous customer service and assist in all aspects of product offerings and services handling of inquiries from store operators as well as cold calling with potential new customers.
- A Pre-Cooked meal Concept sold in Retail outlets and franchised outlets.
- Carry out all aspects of sales and marketing at in-store level.
- Constant communication and customer assistance and with all Store operators
- Provide information and offer guidance regarding company product range.
- Process customer orders.
- Keep up to date with product developments.
- Cold Call on potential customers
- Devise sales or marketing strategies for the stores
Assistant Customer Services Consultant
Econ Foods Concepts Mama Chaka’s Food
10.2015 - 04.2016
- I was recruited while completing my studies in 2015 as a part time in store promotions girl. In October 2015 I was offered a full time Job as an assistant customer services Consultant, Intern, helping an outsourced distribution, Sales and Market development company in launching Mama Chaka’s products in franchised outlets and Retail chain networks, the forecourt petroleum convenience stores which included Caltex Fresh Stop, Total Bonjour and Massmart Masscash Cash n Cary Wholesalers.
- A Pre-Cooked meal Concept sold in Retail outlets and franchised outlets.
- General customer liaison
- Identify, understand, and respond to appropriate needs of customers.
- Respond and Resolve client queries within specified turnaround times.
- Handle issues customer complaints with regards to our products
- Maintaining a clear understanding of Mama Chakas products
- After sales support
- General customer care and creating strategic alliances with customers.
- Carrying in store promotions
- Resolve administrative queries.
- Undertaking client relationship duties to ensure client satisfaction.
Education
National Higher Certificate - Business Analysis
University of Johannesburg
01.2015
Certificate Program - Business Analysis
Faculty Training Institute
01.2015
National Diploma - Business Management
University of Johannesburg
01.2014
Matric - undefined
Marquard High Secondary School
01.2008
Skills
Demonstrated proficiency in various computer applications and software tools
Executed comprehensive accounting functions, ensuring accuracy and compliance with financial regulations
Cultivated strong interpersonal and personal skills to enhance team collaboration
Executed administrative functions to enhance operational efficiency
Demonstrated advanced problem-solving capabilities to address complex challenges
Collaborated effectively with team members to achieve common goals
Assisted in developing cognitive skills through structured activities Supported team members in enhancing problem-solving abilities Contributed to workshops aimed at improving critical thinking
Assisted clients with inquiries and support needs Provided guidance to enhance client satisfaction Facilitated communication between clients and service teams
Demonstrated exceptional attention to detail in all tasks and projects
Demonstrated effective leadership by guiding teams towards achieving strategic objectives
Demonstrated expertise in financial markets, lending solutions, and banking operations
Executed strategic planning and organization initiatives to enhance operational efficiency
References
- Donald, Mangena, +27 829519035, Mama-Chaka Concepts
- Denzel, Kisten, +27 832369447, Black Moon Advisory
- Kanyinda Lwambwa, +27 725392243, JFK Xpert Solutions And Consultancy
INTERPERSONAL SKILLS
In my experience in the organization, I have worked for, for the past 2 years I have managed to develop personal and interpersonal skills i.e., communication skills, People skills and Relationship building skills. All my duties have been sales oriented, and I have thus learnt the importance of being diplomatic and tactful in getting people to listen to me. I have realized that both clients and colleagues tend to respond much better to me than they otherwise would have done.
BUSINESS SKILLS
I have managed to develop general business skills and knowledge in the courses that I have taken at university. I have gained knowledge in business analysis finance, basic accounting, written communication, and the use of information technology. My work experience has added a formal perspective to my cognitive skills (i.e., Analytical, problem solving and decision-making skills) which are essential in business.
Timeline
Junior Business Analyst
JFK Xpert Solutions and Consultancy
05.2022 - Current
Junior Business Analyst
Black Moon Advisory
10.2019 - 11.2021
Regional Sales and Marketing Consultant
Econ Foods Concepts Mama Chaka’s Food
04.2016 - 09.2019
Assistant Customer Services Consultant
Econ Foods Concepts Mama Chaka’s Food
10.2015 - 04.2016
National Higher Certificate - Business Analysis
University of Johannesburg
Certificate Program - Business Analysis
Faculty Training Institute
National Diploma - Business Management
University of Johannesburg
Matric - undefined
Marquard High Secondary School