Rugby
Motebang Pakalitha
Bartender
Johannesburg
Summary
Organized Bartender with experience in Fancy restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Lead Bartender
Anthony Clement
Johannesburg
10.2023 - Current
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
WAITER
Halick @Flute Live
Johannesburg
02.2023 - 04.2023
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
GOLF CADDY
LEEUWKOP GOLF
Johannesburg
12.2016 - 01.2017
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Cleaned and maintained balls, clubs, and course amenities.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Maintained smooth pace of play for golfers on course.
Education
NSC -
FOURWAYS HIGH SCHOOL
Fourways 01.2018 - 12.2022
Skills
RugbyGolfCodingMixologyDrawingGraphic design
Guest relations management
Menu memorization
Beverage preparation
To-go order preparation
Accurate money handling
Compliance standards
Daily specials memorization
Guest seating arrangements
Wine knowledge
Hospitality service expertise
Upselling techniques
Tableside Service
Bill computation
Order accuracy
Guest relations
Ordering procedures
Performance improvement
Cash handling
Sales expertise
Bar terminology
Food running
Wine service
Stocking and replenishing
Problem solving strength
Product promotions
Accomplishments
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
- Resolved product issue through consumer testing.
Interests
Golfing
Graphic designing
Architectural designing
Bartending
Timeline
Lead Bartender
Anthony Clement
10.2023 - Current
WAITER
Halick @Flute Live
02.2023 - 04.2023
NSC -
FOURWAYS HIGH SCHOOL
01.2018 - 12.2022
GOLF CADDY
LEEUWKOP GOLF
12.2016 - 01.2017