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Mosima Sophie Phaka
Consultant/Coordinator/Administrator
Polokwane
Summary
History of working well in fast-paced travel and health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Wellness Coordinator
Momentum Occupational Care SA
Polokwane
04.2014 - 06.2020
- Helped clients set and achieve health and wellness goals.
- Developed wellness programs targeted on specific groups and areas of wellness.
- Managed health fair activities to expose customers to health and wellness businesses.
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Completed clerical duties and tasks for clinic administration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
- Maintained current and accurate medical records for patients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained transaction security by verifying payment cards against identification.
- Conferred with other office locations to coordinate records and obtain survey documentation.
Senior Travel Consultant
Harvey World Travel
Polokwane
09.2007 - 08.2012
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Used Travelport computer systems to print tickets and travel itineraries.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Provided useful travel materials such as guides, maps and event programs.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Collected data to complete detailed financial reports for stakeholders and management.
- Reconciled past due accounts achieving 98% reduction in outstanding invoices.
Front Office Receptionist
TOM"S LODGE
Polokwane
10.2006 - 12.2006
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained transaction security by verifying payment cards against identification.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Diploma - Real Estate Auctioneering
S.A College of Auctioneering
Johannesburg 01.2016 - 01.2016
BTech - Tourism Management
University of South Africa
Polokwane 01.2010 - 12.2011
Customer Service Management Certificate - Customer Service
UNIVERSITY OF SOUTH AFRICA
Polokwane 03.2009 - 06.2009
Certificate - Disability Studies in Education
University of Cape Town
Cape Town 03.2022 - 06.2022
Domestic Fares Ticketing and Galileo Certificates - Tourism
GALILEO
JOHANESSBURG 05.2007 - 05.2007
National Diploma - Tourism Management
University Of Johannesburg
Johannesburg 01.2003 - 12.2006
Early Childhood Developmdent
Judea Harvest
PretoriaEducation
University of Cape Town
Cape Town 03.2022 - 05.2022
Skills
People management skillsundefined
Accomplishments
- Supervised team of plus/minus 10 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolved filing system which led to organized files and data administration.
Additional Information
Attended Fundamental Introduction to Biblical Counseling Course
Coordinator of Student Christian Organization Polokwane Monthly prayer
Was Music,Arts and Culture Representative Committee Member in 2005
Was a School and Hostel Prefect at High School
Certification
Customer Service Management
Interests
Counselling
Giving to charity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate - Disability Studies in Education
University of Cape Town
03.2022 - 06.2022
Education
University of Cape Town
03.2022 - 05.2022
Diploma - Real Estate Auctioneering
S.A College of Auctioneering
01.2016 - 01.2016
Wellness Coordinator
Momentum Occupational Care SA
04.2014 - 06.2020
BTech - Tourism Management
University of South Africa
01.2010 - 12.2011
Customer Service Management
03-2009
Customer Service Management Certificate - Customer Service
UNIVERSITY OF SOUTH AFRICA
03.2009 - 06.2009
Senior Travel Consultant
Harvey World Travel
09.2007 - 08.2012
Domestic Fares Ticketing and Galileo Certificates - Tourism
GALILEO
05.2007 - 05.2007
Front Office Receptionist
TOM"S LODGE
10.2006 - 12.2006
National Diploma - Tourism Management
University Of Johannesburg
01.2003 - 12.2006
Early Childhood Developmdent
Judea Harvest
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