Mosima Elna Marema
Relationship Executive SME
Mokopane ,Limpopo
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 17 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Relationship Executive SME
ABSA BANK
Mokopane
05.2023 - Current
- Investigated and resolved customer complaints to foster satisfaction.
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Conducted field visits and met corporate customers for business development.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Presented metric reporting and account reviews to team and clients.
- Developed and executed targeted relationship and account development strategy.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
Enterprise Banker SME
ABSA BANK
Mookgophong
08.2022 - 04.2023
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed customer applications and approved loans in accordance with bank policy.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
Enterprise Banker SME
ABSA BANK
Lephalale
08.2018 - 04.2023
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Processed customer applications and approved loans in accordance with bank policy.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
Sales and Service Team Leader
First National Bank
Bochum
03.2017 - 01.2018
- Drove team revenue totals by bringing in top sales numbers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Multi Skilled Consultant
First National Bank
Mokopane
09.2007 - 05.2015
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Onboarded and managed new client accounts to boost retention rates.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
Education
Bcom in Industrial And Organisational Psychology - Industrial Psychology
UNISA
POLOKWANE 01.2020 - Current
Post Graduate Diploma In Labour Law - Labour Relations
University of Johannesburg
Gauteng 01.2017 - 12.2017
Certificate in Banking - Banking And Finance
Milpark Business School
Johannesburg 01.2012 - 12.2013
No Degree - Regulatory Examination (RE)
LESELO Business Centre
Gauteng 04.2001 -
Diploma In Labour Law - Labour Relations
University Of Limpopo
Limpopo 01.2003 - 12.2006
Computer Literacy - Computer Literacy
University Of Limpopo
Limpopo 01.2006 - 12.2006
Skills
Customer portfolio management
Affiliations
Relationship Banking Employment Equity and Skills Development Forum Member since January 2023
Additional Information
REFERENCES :
Mrs Nombuso Mphali (Area Sales Manager)
Absa Regional office
(066)481 1989
Mrs Danell Osborne (Area Segment Manager ,Line Manager)
Absa Regional Office
(076)223 7268
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Executive SME
ABSA BANK
05.2023 - Current
Enterprise Banker SME
ABSA BANK
08.2022 - 04.2023
Bcom in Industrial And Organisational Psychology - Industrial Psychology
UNISA
01.2020 - Current
Enterprise Banker SME
ABSA BANK
08.2018 - 04.2023
Sales and Service Team Leader
First National Bank
03.2017 - 01.2018
Post Graduate Diploma In Labour Law - Labour Relations
University of Johannesburg
01.2017 - 12.2017
Certificate in Banking - Banking And Finance
Milpark Business School
01.2012 - 12.2013
Multi Skilled Consultant
First National Bank
09.2007 - 05.2015
Computer Literacy - Computer Literacy
University Of Limpopo
01.2006 - 12.2006
Diploma In Labour Law - Labour Relations
University Of Limpopo
01.2003 - 12.2006
No Degree - Regulatory Examination (RE)
LESELO Business Centre
04.2001 -
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