Summary
Overview
Work History
Education
Skills
Ethnicity
Current Remuneration
Personal Information
Timeline
Generic

MOSIDI RUTH RAMAGAGA

OFFICE MANAGER/EXECUTIVE ASSISTANT
Johannesburg

Summary

Experienced in office management and administration, skilled at maximizing productivity, efficiency, and service quality in various settings. Dependable, ethical, and reliable support specialist and leader with a strong combination of advanced organizational, technical, and business skills. Collaborates effectively with cross-functional teams to maintain consistent operational and service excellence.

Overview

35
35
years of professional experience
5
5
Languages

Work History

Office Manager

Reatswelela Travel and Tours
Pretoria
02.2022 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager for Office of the Registrar

Health Profession Council of South Africa
Pretoria
01.2016 - 09.2016
  • Company Overview: Government
  • Management of the Office of the CEO and be the liaison between the Office of the Registrar/ CEO and the President, Council, COO, Executive Management;
  • Organize own work, Coordinate CEO’s projects, set priorities, meeting deadlines and following up on assignments with minimum direction;
  • Attend Internal Management Committee (IMC) meetings and accurately collate and coordinate the preparation of various reports, memoranda, correspondence, and various documentation and presentation material of technical or confidential in nature.
  • Plan, schedule and take corrective actions on project deadlines as directed by Registrar/CEO;
  • Communicate effectively with Executive Managers, Board Chairpersons and National Department of Health and the Ministry;
  • Coordinate responses to complaints and requests for information on regulations, procedures, systems and precedents relating to assigned responsibilities and provide assistant by using independent judgement to determine matters requiring priority attention;
  • Establish specifications, improve processes, workflows and introduce operating procedures within the Office of the CEO;
  • Ensure maintenance of appointment schedule and calendars for Registrar/CEO;
  • Assist with planning, scheduling and corrective action on deadlines on projects as directed by the Chief Executive Officer;
  • Workflow & Information management;
  • Provide Secretarial Support to Association for Medical Councils of Africa (AMCOA);
  • Provide Secretarial Support to internal management committee (MANCO)
  • Travel Administration (local and international)
  • Budget Administration
  • Event management
  • Government

Office Manager for office of the DDG

Gauteng Department of Economic Development
01.2012 - 05.2015
  • Company Overview: Government
  • Office Management:
  • Managing the DDG’s diary
  • Supervising and managing 5 general assistants, the driver and cleaners
  • Management of office supplies
  • Project Management
  • Manage and follow up on projects
  • Project scope: scheduling, milestones and deadlines
  • Administrative task including:
  • Scheduling meeting times and managing all relevant logistic
  • Taking minutes at meetings
  • Preparing meeting packs and distributing them
  • Typing of documents using MS Office
  • Documentation through project portal
  • Travel logistics for the team
  • Government

Personal Assistant to COO

Gauteng Department of Economic Development
03.2004 - 12.2011
  • Company Overview: Government
  • Office management and general administration support in the COO’s office.
  • Manage and coordinate the COO’s diary and appointments.
  • Plan and coordinate all aspects of meeting and travel logistics and itinerary preparation to include reservations and transportation with printed driving directions.
  • Manage the COO’s database and contact list.
  • Prepare and distribute agendas and meeting document packs including for EXCO meetings.
  • Draft all the Chief Operating Officer’s correspondences including letter, memos and reports.
  • Manage day to day functions and ensure adherence to office policies and procedures.
  • Maintain and develop the office filing systems both manually and electronically.
  • Co-ordinate and compile documentation, reports and presentations for the COO.
  • Evaluate, log, track and follow up on all correspondence received in the office.
  • Lease with departmental managers, stakeholders and other government departments officials.
  • Co-ordinate the recruitment process including job adverts, job description and checking applications.
  • Maintains office supplies inventory by checking stock to determine inventory level.
  • Carry out other duties as assigned by the COO.
  • Government

Executive Personal Assistant

Coca Cola Canners
01.2004 - 02.2004
  • Company Overview: Corporate
  • Diary management and travel arrangements create effective filing systems and retrieve case data efficiently as and when needed
  • Keep track of prior scheduled appointments and issue timely reminders accordingly;
  • Act as liaison among senior executive and staff members; assist the senior management in arranging meetings and conferences
  • Handle daily correspondence, forward it to relevant sections and attend telephone calls
  • Carry out internet research on competitive companies in the market and issue reports
  • Corporate

Office Manager

Keen ‘doom
06.2003 - 12.2003
  • Company Overview: Corporate
  • General office management; junior staff management;
  • Devising and maintaining office systems, including data management and filing;
  • Manage travel arrangements, visas and accommodation;
  • Travelling with the manager to take notes at meetings or to provide general assistance during presentations;
  • Screening phone calls, enquiries and requests, and handling them when appropriate;
  • Meeting and greeting visitors at all levels of seniority;
  • Managing and maintaining diaries and making appointments;
  • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
  • Carrying out background research and presenting findings;
  • Producing documents, briefing papers, reports and presentations;
  • Coordinating and attending meetings and ensuring the manager is well prepared for meetings; liaising with clients, suppliers and other staff;
  • Carrying out specific projects and research;
  • Responsibility for accounts and budgets;
  • Taking on some of the manager's responsibilities and working more closely with management;
  • Making decisions and delegating work to others in the manager's absence;
  • Being involved in decision-making processes;
  • Manage creative traffic control;
  • Corporate

Executive PA to CFO

Metro-bus
01.2003 - 05.2003
  • Company Overview: Transport
  • Diary Management (manually and electronically);
  • Managing the efficient movement of documents and correspondences in and out of the financial director’s office;
  • General administration work including ordering stationery, post, telephone calls and messages, faxes, and photocopies;
  • Drafting of minutes, agendas, letters, memos and other submissions;
  • Organizing and planning functions (workshops, seminars, meetings, etc.);
  • Handling inquiries and liaising with clients;
  • Media, and other institutions(f2f and telephonically);
  • Administration support to procurement manager and project team;
  • Effective liaison with both internal and external stakeholders; develop and manage the filing system;
  • Transport

Senior Admin Officer

Transnet
08.2001 - 12.2002
  • Company Overview: Transport
  • Managing and coordinating administrative functions including staff supervision;
  • Managing the diary of the project manager (Social Plan);
  • Conducting interviews, selections and placement of candidates within other business units (with in Transnet) including job exit interviews;
  • Managing petty cash and office budget;
  • Managing the process of implementing line specific training programs, including the sourcing of service providers;
  • Implementation and monitoring of internship within the Social Plan;
  • Rendering training advice to employees/union members on skills development as well as coaching, mentoring and career counselling services;
  • Develop and maintain a database on registered/accredited service providers;
  • Prepare regular reports for management;
  • Arranging and scheduling meetings with inter-group personnel and external clients; taking minutes at meetings, drafting of minutes, agendas, letters, memos and other Submission;
  • Organizing and planning functions (workshops, seminars, meetings, etc.);
  • Managing and maintaining the social plan office contact database;
  • Handling inquiries and liaising with clients;
  • Maintain office calendar and training calendar appointments;
  • Processing application forms for social plan benefits; customer relations and problem solving;
  • Transport

Customer Service Supervisor

Home Choice
09.1998 - 06.2001
  • Company Overview: Retail
  • As a customer service supervisor I took care of all the customer service work related issues in the organization and was responsible for taking care of the customer’s queries and feedback, recruitment of customer service staff;
  • Assisted in the training of new customer service representative and motivated personnel in areas of customer service;
  • Handled employee orientation, environmental and health administration;
  • Supervising cash office staff, Scheduled payment arrangements and product collections;
  • Coordinated inventory control and processed merchandise returns and price adjustments;
  • Management and coordination of display merchandising and sale announcements utilizing promotional materials;
  • Prepared weekly and monthly sales reports for the sales team and senior management and generated repeat business through successful client follow-up.
  • Retail

Assistant Restaurant Manager

Mc Donald’s South Africa
02.1996 - 08.1998
  • Company Overview: Food industry
  • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved;
  • Effectively manage the restaurant in the absence of the Restaurant Manager;
  • Implement new company policies and procedures by developing plans and instructing staff;
  • Provide direction to shift leaders, and staff to achieve restaurant goals;
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement;
  • Provide coaching and feedback to staff and assess performance on an ongoing basis;
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations;
  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness;
  • Consistently monitor product and labour costs to remain within goals;
  • Solicit guest feedback to understand the needs and wants of customer;
  • Monitor and maintain the Micros POS System;
  • Food industry

Sales and Admin Assistant

Truworths
Johannesburg
04.1990 - 12.1995
  • Company Overview: Retail
  • Greeting customers who enter the shop.
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts.
  • Dealing with customer refunds.
  • Keeping the store tidy and clean, this includes hovering and mopping.
  • Responsible dealing with customer complaints.
  • Working within established guidelines, particularly with brands.
  • Attaching price tags to merchandise on the shop floor.
  • Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of large amounts of stock.
  • Keeping up to date with special promotions and putting up displays.
  • Retail

Education

BCom Degree - Business Administration And Management

University of South Africa
Pretoria
11.2013 - 11.2013

Stakeholder Management Certificate - undefined

University of Pretoria

Strategic Management Certificate - undefined

University of South Africa

HR Hiring Practices - undefined

University of South Africa

Project Management Certificate - undefined

PM Academy

Professional Writing Skills - undefined

Regenesys School of Public Management

Human Resource Management Certificate - Focus (Time Management)

Damelin

Customer Care - undefined

Franklin Covey Institute

Labour Relations - undefined

Gauteng Provincial Government

Advance Event Management - undefined

Siyanqoba Seminars

Skills

  • Organizational and time management skills

  • Strong oral and written communication skills

  • Capacity to prioritize tasks and work under pressure

  • Diversity management skills

  • Stakeholder management skills

  • Ability to work on your own initiative

  • Project management skills

  • Corporate Governance skills

Ethnicity

Black

Current Remuneration

None

Personal Information

  • Notice Period: Available immediately
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 08 & own car

Timeline

Office Manager

Reatswelela Travel and Tours
02.2022 - 12.2024

Office Manager for Office of the Registrar

Health Profession Council of South Africa
01.2016 - 09.2016

BCom Degree - Business Administration And Management

University of South Africa
11.2013 - 11.2013

Office Manager for office of the DDG

Gauteng Department of Economic Development
01.2012 - 05.2015

Personal Assistant to COO

Gauteng Department of Economic Development
03.2004 - 12.2011

Executive Personal Assistant

Coca Cola Canners
01.2004 - 02.2004

Office Manager

Keen ‘doom
06.2003 - 12.2003

Executive PA to CFO

Metro-bus
01.2003 - 05.2003

Senior Admin Officer

Transnet
08.2001 - 12.2002

Customer Service Supervisor

Home Choice
09.1998 - 06.2001

Assistant Restaurant Manager

Mc Donald’s South Africa
02.1996 - 08.1998

Sales and Admin Assistant

Truworths
04.1990 - 12.1995

Stakeholder Management Certificate - undefined

University of Pretoria

Strategic Management Certificate - undefined

University of South Africa

HR Hiring Practices - undefined

University of South Africa

Project Management Certificate - undefined

PM Academy

Professional Writing Skills - undefined

Regenesys School of Public Management

Human Resource Management Certificate - Focus (Time Management)

Damelin

Customer Care - undefined

Franklin Covey Institute

Labour Relations - undefined

Gauteng Provincial Government

Advance Event Management - undefined

Siyanqoba Seminars

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MOSIDI RUTH RAMAGAGAOFFICE MANAGER/EXECUTIVE ASSISTANT