Mosidi Lydia Kgantsi
Dawn Park,Extension 55
Summary
Driven Customer Executive with strong communication and problem-solving skills. Demonstrates proficiency in customer service and relationship management. Committed to enhancing customer satisfaction and driving business growth.
Reliable and personable, with strong customer service abilities and excellent communication skills. Demonstrates effective problem-solving and time management, ensuring smooth parking operations and positive visitor experiences. Committed to contributing to success of [Desired Position] role.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representation
MTN Branded Retail Channel
- 04.2025
- Manage stock in store
- Management of shortages
- Obsolescence
- Promotional stock merchandising
- Manage operations in store
- Warranties
- Customer cell phone repairs (where applicable)
- Returns
- OBF's
- Identify issues and resolve
- Communication, in outlet, and with MTN
- Maintain company's policies and procedures
- Manage and account for all cash
- Conduct actual system transactions activations, suspensions, migrations etc
- Relevant paperwork and documentation
PA to Project Manager
Eskom Soc holdings
02.2014 - 07.2014
- Creating spreadsheets
- Taking Notes/minutes
- Scheduling Meetings
- Travel arrangements
- Organizing Office Activities
- Managing office equipment
- Answering Calls
- Welcoming Visitors
- Stationary Management
- Maintaining project managers Diary
Cost Controller
Eskom holdings
08.2011 - 07.2012
- Liaise with the QS and project manager to validate completion of work done
- Confirm task orders
- Maintain listing and retrieval of all invoice and payment related documentation
- Allocating correct GL accounts
- Creating spreadsheets
Internship in the migrant help desk
City of Johannesburg
01.2010 - 06.2010
- Referral to relevant service provider
- Booking of venues
- Prepare and submit reports to operation Manager
- File and update records on programmers
- Typing
- Answering telephone
- Fax
- Hand delivers
Internship in marketing department
Gold Reef City Casino
06.2008 - 01.2009
- Answering Calls
- Screening calls
- Data capturer
- Reservations of shows
- Reason for leaving: Exposure and growth
Education
Grade 12 - Tswana, English, Afrikaans, History, Geography, Biology, Economics
Tulip High School
Diploma - Media Studies & Journalism
Rose Bank College
01.2006 - 04.2008
Skills
- Good communication
- Administration
- Presentation skills
- Human relation skills
- Teamwork
- Good organizer
- Fast learner
- Hard worker
- Drive to achieve
- Computer literate
Customer service systems proficiency
Customer focused
High level customer service
Tailored customer service
Customer orders processing
Customer service tools mastery
Customer support enhancement
Service level agreements familiarity
Empathetic customer interaction
Improving customer satisfaction
Customer service and sales
Training
Kgantsi, Mosidi Lydia Boitumelo
Personal Information
- ID Number: 8409290903082
- Health Status: Excellent
- Criminal Record: None
- Date of birth: 09/29/84
- Gender: Female
- Nationality: South African Citizen
- Driving licence: Code 8
- Marital status: Single
Training
SABC, Media Concepts, 2006, Certificate in television presenting
Timeline
PA to Project Manager
Eskom Soc holdings
02.2014 - 07.2014
Cost Controller
Eskom holdings
08.2011 - 07.2012
Internship in the migrant help desk
City of Johannesburg
01.2010 - 06.2010
Internship in marketing department
Gold Reef City Casino
06.2008 - 01.2009
Diploma - Media Studies & Journalism
Rose Bank College
01.2006 - 04.2008
Customer Service Representation
MTN Branded Retail Channel
- 04.2025
Grade 12 - Tswana, English, Afrikaans, History, Geography, Biology, Economics
Tulip High School