Moshe Moses Mokena
Summary
I am an adept professional with a dynamic blend of skills in project management, stakeholder relations, and operational excellence, aiming to capitalize on my competencies within a challenging administrative role. My unique selling point lies in my capacity to drive team productivity and foster collaboration, all while ensuring top-notch service delivery and effective communication. This distinct combination of leadership, emotional intelligence, and administrative prowess sets me apart in the field. Experienced Management Assistant with a background in supporting top-tier executives in fast-paced corporate environments. Known for strong organizational skills, ability to handle complex scheduling, and proficiency in MS Office Suite. Proven track record of streamlining office operations and contributing to improved team efficiency. Committed to maintaining professionalism and delivering high-quality service in all aspects of role.
Overview
15
15
years of professional experience
Work History
Management Assistant Intern
Mediclinic Hoogland
11.2024 - Current
- Managing project timelines and deadlines, coordinating with relevant stakeholders.
- Handling confidential information with discretion and maintaining organized filing systems.
- Liaising between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Reviewing, proofreading and editing documents to prepare for management signature.
- Organizing and maintaining filing systems, ensuring accuracy and confidentiality of information.
- Identifying possible financial risks.
- Liaising with medical aids for authorization numbers.
- Working on patient administration programs on AS400 for admissions, bookings, discharges, and arrival lists.
- Handling the hospital switchboard system.
- Checking outstanding amounts when a patient is flagged as blacklisted.
Economic Strengthening and Livelihoods Coordinator
Centre For Community Impact
10.2022 - 04.2024
- Improved team productivity with regular communication and progress updates
- Fostered a collaborative work environment
- Implemented project management techniques to overcome obstacles and increase team productivity
- Built highly efficient administrative team through ongoing coaching and professional development opportunities
- Assisted in recruitment efforts, coordinating interviews, and managing on-boarding activities for new hires effectively
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights
- Organized spaces, materials, and catering support for internal and client-focused meetings
- Tracked records, filed documents, and maintained communication between clients to manage office activities
- Collaborated with community partners to identify and address social and economic issues impacting the community
- Analyzed data to identify geographical and socio-economic patterns to better target recruitment efforts
Campus Health and Wellness Coordinator
Higher Health
09.2019 - 03.2022
- Capacity Development and Skills Transfer
- Coordination of Health & Wellness Programmes
- Data Collection & Reporting
- Linkage to Treatment, Care, and Support
- Communication, Advocacy, and Lobbying
- Recruitment and Management of Peer Educators and Screening Volunteers
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Monitored performance metrics consistently and implemented corrective actions when needed
- Organized spaces, materials, and catering support for internal and beneficiary-focused meetings
- Collected and analyzed business data from various departments to prepare reports and presentations for management
- Administration
- Provided beneficiaries with education on health and wellness topics
Floor Manager
Urth Gardens
06.2019 - 08.2019
- Streamlined inventory management with accurate tracking and timely replenishment of stock
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality
- Collaborated with other departments to ensure efficient workflow and customer satisfaction
- Developed and implemented operational policies and procedures to ensure safety and adherence to company standards
- Monitored store operations to ensure compliance with safety, health and security regulations
Data Capturer
Free State Rainbow Seeds
11.2018 - 03.2019
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues
- Assisted with developing data entry processes
- Uploaded or transmitted data using secure protocols
- Built and maintained tracking databases for variety of measuring aspects
- Applied data entry knowledge skills to resolve indecipherable or garbled messages
- Obtained scanned records and uploaded into database
- Conducted surveys and documented all responses
Executive Secretary
Liberty Life
11.2016 - 11.2017
- Composed and edited confidential documents, reports, and presentations for executive-level personnel
- Organized and coordinated travel arrangements for executive-level personnel, including flights, hotels, and ground transportation
- Processed and tracked invoices, purchase orders, and other payments to ensure accuracy and timely processing
- Answered and directed incoming calls to the appropriate departments, resulting in fewer missed calls and improved customer service
- Scheduled and managed executive calendars, ensuring that important meetings and deadlines were met on time
- Greeted visitors and vendors, providing a professional and welcoming atmosphere
- Developed and implemented an efficient document tracking system that eliminated manual data entry and improved accuracy
- Conducted research on potential vendors and products, resulting in cost savings and improved quality of service
- Developed and implemented an organized filing system that eliminated data duplication and improved retrieval of documents
Secretary
Liberty Life
11.2015 - 10.2016
- Maintained an up-to-date database of contact information for internal and external parties
- Answered and screened incoming telephone calls and emails, directing them to the appropriate department
- Prepared and distributed meeting agendas and minutes to keep participants informed and on track
- Composed and edited professional correspondence on behalf of executives, resulting in improved communication with external parties
- Coordinated travel arrangements for executives, ensuring that all accommodations and itineraries were in place
- Developed and implemented office policies and procedures to ensure efficiency and productivity
- Oversaw the ordering of office supplies, ensuring that the required items were available when needed
Acting Branch Secretary
Liberty Life
04.2016 - 08.2016
- Performed daily branch audits to ensure accuracy of customer accounts and cash balances
- Managed branch operations, including scheduling staff and coordinating customer visits
- Developed and implemented new procedures that improved branch efficiency by 80%
- Trained new employees on branch procedures and customer service best practices, resulting in a 50% reduction in on-boarding time
Service Agent
Liberty Life
08.2014 - 10.2015
- Resolved customer complaints with empathy and professionalism, resulting in a 70% increase in customer satisfaction scores
- Analyzed customer feedback to drive continuous improvement in customer service
- Conducted outbound calls to proactively identify customer needs and offer solutions
- Developed a comprehensive training program for new customer service agents, resulting in quicker onboarding and improved customer service
- Developed customer service scripts to ensure consistent customer service experience
- Monitored customer service metrics and identified areas for improvement
Personal Assistant
Liberty Life
02.2012 - 12.2012
- Developed and maintained an efficient system for tracking and managing customer orders
- Screened incoming calls and emails, responding to urgent matters, and forwarding on as appropriate
- Prepared detailed presentations and reports for executive review, ensuring accuracy and clarity
- Assisted in the preparation of financial and budget reports, ensuring accuracy and timeliness
- Assisted in the development of marketing strategies and campaigns, resulting in increased sales
- Developed and maintained contacts with key stakeholders, resulting in improved networking opportunities
Office Administrator
Love Life
Free State
01.2010 - 12.2010
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Hosted virtual office hours that allowed students to receive timely feedback and support
- Scheduled and held office hours to provide one-on-one assistance to students
- Ordered office supplies and equipment, ensuring that the office was adequately stocked
Education
Management Assistant N6 - Certificate
Maluti TVET College
BethlehemHigh School Diploma -
Moemedi High School
Certificate -
National Computer College
Skills
- Teamwork
- Time Management
- Communication Skills
- Coordination Skills
- Service Orientation
- Decision Making Skills
- Business Administration
- Service Delivery
- Task Management
- Presentations
- Stakeholder Management
- Customer Service
- Confidentiality
- Office Suite
- Customer Relationship Management
- Customer Retention
- Critical Thinking
- Problem Solving
- Operational Excellence
- Calendar Management
- Records Management
- Telephone Call Reception Management
- Travel Coordination
- Stock Control
- Quality Control
- Document Management Systems
- Adaptability
- Analytical Thinking
- Interpersonal Skills
- Leadership
Training
- Operational Planning
- Procurement and Supply Management
- Implementing and Managing Human Resource and Labour Relations Policies and Acts
- Occupational Health and Safety Certificate
- Customer Service Consultant Certificate
- Office Administration Certificate
- Receptionist Certificate
- Basic Counselling Certificate
References
References available upon request.
Timeline
Management Assistant Intern
Mediclinic Hoogland
11.2024 - Current
Economic Strengthening and Livelihoods Coordinator
Centre For Community Impact
10.2022 - 04.2024
Campus Health and Wellness Coordinator
Higher Health
09.2019 - 03.2022
Floor Manager
Urth Gardens
06.2019 - 08.2019
Data Capturer
Free State Rainbow Seeds
11.2018 - 03.2019
Executive Secretary
Liberty Life
11.2016 - 11.2017
Acting Branch Secretary
Liberty Life
04.2016 - 08.2016
Secretary
Liberty Life
11.2015 - 10.2016
Service Agent
Liberty Life
08.2014 - 10.2015
Personal Assistant
Liberty Life
02.2012 - 12.2012
Office Administrator
Love Life
01.2010 - 12.2010
Management Assistant N6 - Certificate
Maluti TVET College
High School Diploma -
Moemedi High School
Certificate -
National Computer College
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