Mosetsana Kayawe
Orapa
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
First National Bank
10.2022 - Current
- Conducting regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Contributing to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managing high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increasing cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Assisting customers with account inquiries, resolving issues promptly and professionally.
- Playing an active role in community events and initiatives on behalf of the bank, promoting our commitment to social responsibility.
- Balancing cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintaining up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Identifying sales opportunities and referred customers to sales department
- Supporting team members in achieving branch goals through collaboration, communication, shared responsibilities and lead generation
- Preparing daily reports on transactions( both foreign and pula) for management review, highlighting areas for improvement or notable accomplishments.
- Providing training to new tellers on bank procedures, systems, and customer service best practices.
- Improving customer satisfaction by providing efficient and accurate transaction processing.
- Handling complex transactions such as transfers and foreign currency exchanges with accuracy and efficiency.
Client Service Representative
RMB
01.2022 - 09.2022
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
BancABC-Direct Sales Agent
BancABC
07.2018 - 12.2019
- Presenting and selling Bank products and services to current and potential clients
- Preparing action plans and schedules to identify specific targets and projecting the number of contacts to be made
- Following up new leads and referrals resulting from field activity
- Preparing presentations and cross-selling bank products
- Establishing and maintaining current and potential client relationships.
First National Bank of Botswana-Temporary Administration Assistant(Know your customer consultant)
First National Bank of Botswana
07.2016 - 12.2017
- Explaining the Know Your Customer exercise and the requirements to clients
- Collecting, scanning and indexing required documents
- Updating customer information
- Serving and monitoring the banking hall and identifying customer needs and recommending suitable products and/or services
- Delivering effective and efficient reception services to customers
- Providing information to clients on the full range of products and services to optimize cross-sell.
Education
Certificate of Proficiency (Introduction to Long Term Insurance) -
Insurance Academy of Botswana
Association of Accounting Technician (Level 3 - Diploma in Accounting) - undefined
Botswana Accountancy College
BGCSE - undefined
Letlhakane Senior School
Introduction To Short Term Insurance
Insurance Academy of Botswana
Gaborone02.2023
Skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experienced with QuickBooks
Proficient in Sage Pastel and Pastel Point of Sale SaleSale(POS)
Financial Advising
Customer Relationship Building
Cash Handling
Relationship building and management
Rapid data entry skills
Cover Letter
Dear Recruiting Officer,
As an experienced Consultant, the posting for Office Administrator piqued my interest. I was excited to see that my qualifications and personal traits align with your needs and mission.
I bring a set of talents that I believe will be valuable to your organization. In my Consultancy role, I honed my abilities in data capturing and reporting, providing a solid foundation for the Office Administrator position. My communication, people-centric nature, and eagerness to please have afforded me excellent skills.
I am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in writing, my focus on building strong professional relationships has been an asset throughout my career.
Please review my resume for a complete collection of my work history and accomplishments.
Thank you for your time and consideration.
Sincerely,
Mosetsana Kayawe
Employer
Topcare Consolidation Finance
References
Available upon request.
Certification
Basic First Aid Training, MRI
Timeline
Basic First Aid Training, MRI
11-2023
Teller
First National Bank
10.2022 - Current
Client Service Representative
RMB
01.2022 - 09.2022
BancABC-Direct Sales Agent
BancABC
07.2018 - 12.2019
First National Bank of Botswana-Temporary Administration Assistant(Know your customer consultant)
First National Bank of Botswana
07.2016 - 12.2017
Certificate of Proficiency (Introduction to Long Term Insurance) -
Insurance Academy of Botswana
Association of Accounting Technician (Level 3 - Diploma in Accounting) - undefined
Botswana Accountancy College
BGCSE - undefined
Letlhakane Senior School
Introduction To Short Term Insurance
Insurance Academy of Botswana