Configuration
Moses Zombene
It Support Technician
Pretoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Production Monitoring
South African Post Office
05.2022 - 11.2023
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- remotely Providing 2nd Line Network Support
- Records Call Logged On The Remedy System
- Remotely Monitoring Servers And Report
- Remotely Monitoring Third Party System Availability
- Compiling of Weekly and Monthly Reports Productivity report
- Remotely Monitoring System Temperatures And Send Report To The Team
- Run End of Day transaction(EOD)
- Escalating Incidents To 3rd Line Support
- Updating Handover Report Hourly
- Collaborate With Other Team Members Through Calls, Email and Whattsapp
- Attending Zoom Meetings
- Adhering to OLA’s and SLA’s
- Uploading Reports on SharePoint
Track and Trace Controller
South African Post Office
05.2017 - 05.2022
- keeping Record of Scanners and IT Production assets
- Attending Faulty Scanners, Printers and computers
- Administration Duties
- Handling Track and Trace Queries
- Compiling of Weekly, Monthly and Quartely Track and Trace Reports
- Administration of Users to Mobile Edge Web Client System
- Controlling of Track ‘n Trace Equipment
- Troubleshooting Networks
- Network cabinet patching
- New Software Configuration
- Windows desktop support
Education
1 - Diploma in Information Technology
University of South Africa
Pretoria ,Gauteng 04.2001 -
Skills
Production Support
Shipment Coordination
Verbal and written communication
Telephone Etiquette
Team Player
Detail Oriented
Attention to Detail
Problem-solving abilities
Software
Installation
Troubleshooting
Patches
Additional Information
References
Name : Palesa Mosweu
Occupation : Team Leader PMC (South African Post Office)
Contact No : 071 873 7807
Name : Kulani Dhlamini
Occupation : Supervisor South African Post Office
Contact No : 078 222 9019
Timeline
Production Monitoring
South African Post Office
05.2022 - 11.2023
Track and Trace Controller
South African Post Office
05.2017 - 05.2022
1 - Diploma in Information Technology
University of South Africa
04.2001 -