Moses Mboweni
Johannesburg
Summary
Detail-oriented IT professional with hands-on experience in helpdesk management, network troubleshooting, and software deployment. Proficient in Active Directory management and Microsoft Intune, ensuring efficient user support and optimal system performance through effective network monitoring and timely issue resolution.
Overview
1
1
Certification
3
3
years of professional experience
Work History
IT Technician
Fundi Capital (Pty) Ltd
Johannesburg
01.2025 - Current
- Supported network setup, monitoring, and maintenance to ensure reliable connectivity.
- Teamed with colleagues to efficiently resolve complex IT issues, minimizing downtime.
- Conducted regular system backups to ensure data integrity and security.
- Diagnosed and fixed hardware malfunctions to restore system functionality. including replacing parts.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Configured routers, switches and wireless access points for LANs and WANs.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
IT Infrastructure Intern
Fundi Capital (Pty) Ltd
Johannesburg
01.2024 - 12.2024
- Daily Helpdesk Management: Oversee and manage the helpdesk operations on a daily basis, providing timely technical support and resolution for various IT-related issues faced by end-users.
- Troubleshoot and resolve issues related to network connectivity, printers, and laptops, ensuring smooth operations for end-users.
- Assist in the setup, configuration, and deployment of laptops, ensuring they are ready for use with necessary software and access.
- Create and manage user profiles and accounts within Active Directory (AD), ensuring proper permissions and security settings.
- Administer Microsoft Intune to manage and deploy software, enforce security policies, and monitor devices.
- Provide support for SAGE accounts, assisting with system configuration and troubleshooting to ensure proper financial operations.
- Offer technical support and troubleshooting for various enterprise applications, including LMS, FAS, TELEFORGE, and SWORDFISH.
IT Assistance
Mi-Tech IT and IT Support
Johannesburg
08.2023 - 10.2023
- Monitored and maintained computer systems and networks to uphold performance and security standards.
- Installed, configured, and troubleshot hardware and software to ensure operational efficiency.
- Configured Microsoft 365 software and created user accounts to facilitate user access and collaboration.
Education
Diploma - Information Technology
Richfield Graduate Institute of Technology
Johannesburg01-2023
Skills
- Microsoft Intune
- Active Directory management
- Device management
- Network monitoring
- System maintenance
- Hardware management
- Cloud technology
- Microsoft Azure
- VPN setup
- Data protection
- User support
- Server virtualization
Languages
- English
- Xitsonga
Certification
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- HCIA- Cloud service V30.0
- Introduction to Cyber security (Cisco)
Timeline
IT Technician
Fundi Capital (Pty) Ltd
01.2025 - Current
IT Infrastructure Intern
Fundi Capital (Pty) Ltd
01.2024 - 12.2024
IT Assistance
Mi-Tech IT and IT Support
08.2023 - 10.2023
Diploma - Information Technology
Richfield Graduate Institute of Technology