Moses Mboweni
IT Technician
Johannesburg
Summary
Infrastructure professional well-versed in maintaining and optimizing IT systems to ensure smooth operations. Known for collaborative teamwork, driving efficiency, and adaptability to changing technological needs. Focuses on system troubleshooting, network management, and delivering high-quality results.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
1
1
Language
Work History
IT Infrastructure Technician
Fundi
07.2024 - Current
- Daily Helpdesk Management: Oversee and manage the helpdesk operations on a daily basis, providing timely technical support and resolution for various IT-related issues faced by end-users.
- Troubleshoot and resolve issues related to network connectivity, printers, and laptops, ensuring smooth operations for end-users.
- Assist in the setup, configuration, and deployment of laptops, ensuring they are ready for use with necessary software and access.
- Create and manage user profiles and accounts within Active Directory (AD), ensuring proper permissions and security settings.
- Administer Microsoft Intune to manage and deploy software, enforce security policies, and monitor devices.
- Provide support for SAGE accounts, assisting with system configuration and troubleshooting to ensure proper financial operations.
- Offer technical support and troubleshooting for various enterprise applications, including LMS, FAS, TELEFORGE, and SWORDFISH.
- Resolve issues related to FortiClient, ensuring proper VPN connectivity and security configurations for remote access.
- Collaborate with senior IT staff to identify and resolve technical issues, ensuring high system availability and performance.
- Performed regular audits of IT systems to identify potential vulnerabilities or areas requiring improvement, enhancing overall infrastructure performance and security.
- Assisted in capacity planning efforts based on projected growth patterns for scalable infrastructure deployment.
- Streamlined communication channels with the installation and maintenance of VoIP systems.
- Improved end-user experience by providing timely technical support and issue resolution for multiple locations.
- Supported business growth initiatives with the strategic design and expansion of IT infrastructure capabilities.
- Maintained detailed documentation on IT assets, configurations, processes, ensuring efficient knowledge transfer among team members.
- Reduced downtime by swiftly addressing hardware failures and coordinating equipment replacements.
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Ensured continuous service availability with the implementation of disaster recovery plans for critical systems.
- Maintained network security through diligent patch management and firewall configuration efforts.
- Maximized network uptime, monitoring performance, and conducting regular system backups.
- Implemented and maintained virtual private networks.
IT Assistance INTERN
Mi-Tech IT and IT Support
08.2023 - 10.2023
- Install, configure and troubleshoot hardware and software.
- Monitor and maintain computer system and networks.
- Installed 365 and assigned new account.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma in Information Technology -
Richfield Graduate Institute of Technology
Skills
- Cloud service
- Cloud computing
Network troubleshooting
Software configuration
Network security
Server management
System administration
Remote Access technologies
Operating systems
Network configuration
IT collaboration
Teamwork
Problem-solving
System updates
Personal Information
Driving License: CI
Timeline
IT Infrastructure Technician
Fundi
07.2024 - Current
IT Assistance INTERN
Mi-Tech IT and IT Support
08.2023 - 10.2023
Diploma in Information Technology -
Richfield Graduate Institute of Technology
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